BNPL Bill Generation Issues - Inactive Customer

Generation of Monthly Bills of BNPL Customers

While Generate Monthly bills in Speed Net it may shown the error message as The Status for .... has been set to 'Inactive' due to the following error : Inactive Customer.

Solution

• The status of the BNPL customer is set to Inactive due to reasons like agreement being expired or due to pending bills. 
• In case agreement period is expired resulting in Inactive status, then enter the details of fresh agreement under 

'Supervisor--> BNPL--> Customer Master-->Agreement-->Add' option, select the customer and complete the data entry. 

• In case there are pending bills resulting in Inactive/Discontinued status, then check the bill details under

 'Operator--> Payment Data Updation --> Monthly Bills --> BNPL Customer' option, select the customer & bill month, fetch the details and update the payment details for pending bills. 

Note: Customer agreement will lapse in case of pending bills more than 2 months old and the customer status will be shown as Discontinued. In such cases, a new agreement has to be made with defaulting customers for continuing the booking as per BD Dte instructions on the subject.