Standard Operating Procedure: Acceptance of SBI-ePay (Card) & UPI Payment

Document Overview

• Title: Process of acceptance of SBI-ePay (Card) & UPI payment method in Booking Solution
• Issuing Authority: Government of India, Ministry of Communications, Department of Posts
• Project: India Post - Advanced Postal Technology (APT)
• Module: Booking Solution
• SOP Number: 2
• Date: August 19, 2025
• Prepared by: Centre for Excellence in Postal Technology (CEPT)

1. Introduction

This document describes the process for accepting SBI-ePay (Card) and SBI-ePay (QR) payment methods in Booking Solution where an SBI POS Device has been supplied and configured.

2. Pre-requisite

The pre-requisite for accepting SBI-ePay-Card payment method is the configuration of SBI_POS_DEVICE in the counter environment. Refer to Booking-SOP-2_Creation of new counter environment_Data (19-08-2025) available in FAQs & Documented Solutions of Support Desk.

3. Primary Checks to Prepare the POS Terminal

1. Access Counter Operations under Booking Solution in Supervisor login
2. Select the counter number where the SBI_POS_DEVICE has been mapped during daily counter allocation
3. Check and ensure P2P is "ON" in the notification area and the left top corner of the POS device
4. Tap on the 'RazorPay' app icon on the POS device

4. Integrated Payment - Card Flow

1. Select Booking Solution from the home screen in the Desktop application and complete the transaction
2. In the payment method selection, click on "SBI E-pay (Card)" option
3. An auto pop-up will appear on the POS terminal with the transaction amount
4. Insert the customer's card and request them to input their PIN
5. A "Payment Successful" message will appear on the POS screen
6. After successful payment, a charge slip will be generated and printed from the POS device
7. An "Amount Collected Successfully" message will appear on the Booking Solution desktop application

5. Integrated Payment - UPI

1. Select Booking Solution in the Desktop application and complete the transaction
2. In the payment method dialog box, click on "SBI E-pay (QR)" option
3. An auto pop-up with QR code will appear on the POS device with the amount
4. Request the customer to scan the QR through any UPI app (BHIM, Dak Pay, GPay, PhonePe, etc.)
5. After confirmation from the customer regarding payment by scanning QR code, tap on "Verify Payment"
6. After successful payment, a charge slip will be generated and printed from the POS device
7. An "Amount Collected Successfully" message will appear on the Booking Solution desktop application

6. Settlement Report

1. Tap on the Razorpay app on the POS device
2. After launching the Razorpay app, tap on the Navigation Icon
3. Tap on Transaction History option
4. Apply various filters like Date, Payment Method, Transaction Status, Sort By as required
5. Tap on "Apply Filter" button
6. Transaction details as per the applied filters will be displayed
7. For a printout of the transaction summary, tap on "Print summary" button
8. A preview of the print summary will be displayed - tap on "Print summary" button to confirm printing

Key Abbreviations

Abbreviation	Stands For
APP	Application
APT	Advanced Postal Technology
BHIM	Bharath Interface for Money
FAQ	Frequently Asked Questions
PIN	Personal Identification Number
POS	Point of Sale
QR	Quick Response
SBI	State Bank of India
SOP	Standard Operating Procedure
UPI	Unified Payment Interface