Clarification regarding reimbursement of Payment Gateway (PG) Charges in air/railway tickets - Directorate Letter dated 03/09/2025

No.: PP-17/1/2025-PAP-DO

Government of India

Ministry of Communications

Department of Posts

(P.A.P. Section)

*****

Dak Bhavan, Sansad Marg,

New Delhi-110001.

Date: 03 September, 2025.

To,
The Chief Postmaster General
Maharashtra Circle,
Mumbai – 400 001.

Subject : Clarification regarding reimbursement of Payment Gateway (PG) Charges in air/railway tickets – reg.

Sir,

I am directed to refer to Maharashtra Circle’s office letterNo. Acctts BI/Audit/Postal Dte/2024-25 dated 03.04.2025 on the subject cited above and to state that the Department of Expenditure (DoE), Ministry of Finance, vide I.D. Note dated 31.07.2025, has clarified that the Payment Gateway charges as per the RBI guidelines and GST on Payment Gateway charges, being charged by ATAs during online Air/Railway ticket booking are reimbursable. Therefore, it is requested to settle the claims accordingly.

i.. This issues with the approval of the Competent Authority.

Yours faithfully

(Krishna Kumar Gupta)

Assistant Director General (Medical)

Link Officer to ADG(PAP)

Copy to :

1. All Chief Postmasters General / Postmasters General
2. Chief General Manager, BD Directorate / Parcel Directorate / PLI Directorate
3. Director, RAKNPA / GM, CEPT / Directors of All PTCs
4. Addl. Director General, Army Postal Service, R.K.Puram, New Delhi
5. All General Managers (Finance) / Directors Postal Accounts / DDAP
6. PPS to Secretary (Posts) / PS to Director General Postal Services
7. PPS/ PS to Addl. DG (Co-ordination)/ Member (Banking)/ Member (O)/ Member(P)/ Member (Planning & HRD)/ Member (PLI)/ Member (Tech)
8. Additional Secretary & Financial Adviser
9. Sr.DeputyDirectorGeneral(Vigilance)&CVO / Sr. Deputy Director General (PAF)
10. Director General PAT (Audit), Civil Lines, New Delhi
11. Secretary, Postal Services Board/ All Deputy Directors General
12. Chief Engineer (Civil), Postal Directorate
13. All other Sections of Postal Directorate
14. All recognized Federations/ Unions/ Associations
15. GM, CEPT for uploading the order on the India Post web site
16. Guard File