Error:
Applicable To:
- DOP Users/Desktops
- IPPB Users/Laptops
Solution for IPPB Users/Laptops:
- Extract the attached Hosts file from the email.
- Navigate to:
C:\Windows\System32\drivers\etc
- Replace the existing hosts file with the extracted one.
Solution for DOP Users/Desktops:
- Press Windows + R → Type drivers → Press Enter.
- Open the etc folder.
- Locate the hosts file → Copy it to the Desktop.
- Open the copied file using Notepad.
Look for an entry like:
172.31.228.110 cbslb001.ippb.inDelete this line or comment it out by adding # at the beginning.
- Add the following entry at the end of the file:
172.23.228.110 cbslb001.ippb.in
- Save the file in Notepad.
- Copy the updated hosts file from the Desktop and paste it back into the etc folder.
- Select Replace the file when prompted.
- Provide admin credentials if required.
- Press Ctrl + Alt + Del → Open Task Manager → End the task for Microsoft Edge.
- Try opening Finacle again.
Example hosts file entry:
This SOP resolves the Finacle connectivity issue by correcting the IP address mapping for cbslb001.ippb.in in the system's hosts file.
Updates:
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