Questionnaire for visits by Circle/Regional checking Squads at HO/SOs/BPC

 📌 Head Post Offices (HOs)

  • Cash & Treasury Checks: Verify MPCM counter balances, cash-in-transit, drawal/remittance reports, cheque books, unsettled advances, daily bank scrolls, NEFT/RTGS payments.
  • Mail & Revenue Protection: Random checks of posted articles, volumetric weight compliance, fake/used stamps, prepaid postage anomalies.
  • Contracts & Newspapers: Validate customer contracts, monitor Registered Newspapers register, deposit accounts, postage recovery.
  • Franking Machines: Check cancelled/expired licences, error books, transaction cancellations.
  • Money Orders & Aadhaar: Ensure bulk eMOs paid by cheque, welfare pension eMOs correctly refunded, Aadhaar updation revenue accounted.
  • System & Security: Confirm staff use own IDs, inactive IDs removed, CCTV working, FRMU alerts handled.
  • Banking & ATM: Verify passbooks, ATM card stock, cash loading, undelivered cards, KYC updates.
  • Insurance & IPPB: Premium receipt checks, Meghdoot uploads, IPPB agent cash entries.
  • Logistics: Bar code stickers, bag labels, tracking of Speed Post/Parcels.

📌 Sub Post Offices (SOs)

  • Cash & Treasury: Wallet balance, stamp stock, MPCM counter cash, cash-in-transit, cheque books.
  • Branch Office (BO) Accounts: Daily transaction reports, stamp balances, BO slips/DTR generation.
  • Mail & Revenue: Random mail checks, volumetric weight, fake stamps, prepaid postage anomalies.
  • Newspapers & Franking: Register maintenance, postage recovery, licence validity, error books.
  • Money Orders & Aadhaar: Bulk eMOs via cheque, Aadhaar updation revenue checks.
  • System & Security: Staff IDs, inactive IDs, CCTV monitoring.
  • Banking & ATM: Passbook stock, ATM cash loading, passbook printer, revived accounts KYC.
  • IPPB: Returned cash entries, BODA IPPB entries tallying with CTR/HFINRPT.
  • Logistics: Bar code stickers, bag labels, tracking of Speed Post/Parcels.

📌 BNPL Centres

  • Mail & Revenue: Random mail checks, volumetric weight, fake stamps.
  • System & Security: Staff IDs, inactive IDs, CCTV monitoring.
  • BNPL Contracts: Verify credit contracts, bank guarantees, advance deposit accounts, billing accuracy.
  • Payments: Outstanding bills, penal interest, discounts, RTS deductions.
  • International Articles: Random checks of manifests vs physical articles.
  • Logistics: Bar code stickers, bag labels, tracking.

📌 Common Themes Across All Units

  • Financial Integrity: Cash balances, remittances, unsettled advances, ATM operations.
  • Revenue Protection: Prevent leakage via fake stamps, incorrect postage, prepaid anomalies.
  • Contract Compliance: Customer contracts, BNPL agreements, Registered Newspapers.
  • System Security: User ID checks, inactive accounts, CCTV monitoring.
  • Operational Controls: Error books, transaction cancellations, FRMU alerts.
  • Logistics & Tracking: Bar code stickers, bag labels, article tracking.

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