Time Limit for disposal of Directorate of Public Grievances (DPG) in Department of Posts

No. 42/18/2021-DPG

Government of India Directorate of Public Grievances

(Cabinet Secretariat)

1st Floor, Jeevan Vihar,

Sansad Marg, New Delhi-110001.

September 26, 2024

OFFICE MEMORANDUM

Subject: Time Limit for disposal of DPG grievances - regarding

The undersigned is directed to refer to this Directorate's OM of even number dated July 27, 2021 on the subject mentioned above and to state that the time limit for cases transferred by this Directorate stands revised from 45 days to 21 days, in line with the Department of Administrative Reforms and Public Grievances O.M No. S-15/21/2021-(PG)-DARPG (e-7085) dated August 23, 2024.

2. The time limit for submitting case reports with respect to the grievances 'taken up' by DPG continues to be 30 days.

3. The Ministries/Departments under the purview of this Directorate are requested to ensure that the time limits are strictly adhered to.

4. This issues with the approval of Secretary (C&PG).

To

(Manoj Kumar Upadhyay)

Under Secretary to the Government of India

Tel: 011-23363733

All concerned Ministries/ Departments (as per Annexure I)

Copy for information to:

The Secretary,

Department of Administrative Reforms and Public Grievances, Room No. 513, Sardar Patel Bhawan, Sansad Marg, New Delhi-01 Email id: secy-arpg@nic.in