India Post Franchisee Scheme 2.0 w.e.f 01/01/2026 - New Features | DOP OM No.39-03/2019-D [06/2025] dated 11/12/2025

Revised Franchisee Outlet 2026 in India Post with new features under APT 2.0

File No. 39-03/2019-D [06/2025]

Government of India

Ministry of Communications

Department of Posts

Mail Operations Division

Dak Bhavan, New Delhi-110001

Date: 11.12.2025

Office Memorandum

Subject: Introduction of "New Franchisee Scheme 2.0"

Keeping in view the market requirement and to expand booking and delivery solutions that cater to the evolving needs of customers, the existing "Revenmed Franchisee Scheme" has been reviewed and, after thorough deliberation with Circles, MPOP Consultant and other stakeholders, a "New Franchisee Scheme 2.0" with revised operational processes and leveraging the new technological platform of APT 2.0, is being introduced which will come into effect from 01.01.2026.

2. The "New Franchisee Scheme 2.0" will have following prominent changes to attract more business: 

   Particulars	Existing Scheme	New Franchisee Scheme 2.0
   Product/Services offered	Only booking of domestic Speed Post & Registered Letter, Booking of Cool Articles not covered.	All types of articles booking allowed including international mail, Booking of COD Articles and Delivery of Parcels are also covered.
   Models of Franchisee	Only single model with booking articles' order etc.	Multiple Models i.e. Pick-up, booking and delivery of parcels including Cool are proposed for the convenience of the Franchisee.
   Technology updation	Booking is done on Medptocol Standards Software.	Mobile App/ Desktop Self Service Portal developed under APT 2.0.
   Collection of postage amount	Through Cash at the Post Office Counter	Wallet facility / Direct Banking Channel Integration
   Commission/Generation/Payment	Manual Commission generation	System generated invoicing and upfront commission on daily basis
   Grievance Mechanism	Not in place exclusively	Exclusive functionality in the self-service portal

3. The detailed guidelines comprising eligibility, criteria for selection etc. and Standard Operating Procedure (SOP) of the "Franchisee" under "New Franchisee Scheme 2.0" are attached.

4. Circles shall circulate the OM along with Standard Operating Procedure (SOP) of the "Franchisee" under "New Franchisee Scheme 2.0" with annexures widely amongst all the Divisions to ensure completion of pre-launch activities by 31.12.2025.

5. Special campaign may be done to make it reach to the Bottom level so that new customers for franchisee may be added to achieve the revenue target.

This issues with the approval of the competent authority.

Encl: As above.

(Dishiyani Mudgal)
DDG (Mail Operations)

To
All Heads of Circles

Copy for Information to:

1. Sr.PPS to Secretary (Posts)
2. Sr./PPS to DG (Postal Services)
3. All Members of Postal Services Board
4. AS&FA, DoP
5. CGM Parcel & CSS Die / PLI Die
6. Sr. DDG (Vigilance)/Sr. DDG (PAF)
7. Director, RAKNPA, Ghaziabad
8. All DDGs in the Postal Directorate
9. All General Managers in Parcel & CSS Die /PLI Die/CEPT
10. Directors, All Postal Training Centers
11. General Manager, CEPT Mysuru for publishing on the Department's website
12. Guard File
13. Office Copy