Introduction of 24 Speed Post Product

F. No Mail-30/41/2023-D-DOP(PL)

Government of India

Ministry of Communications

Department of Posts

(Mail Operations Division)

New Delhi - 110001

Dated 19.12.2025

CPMSG

(Delhi, Maharashtra, Tamilnadu, Karnataka, West Bengal & Telangana Circles)

Subject- Introduction of new premium product “24 SPEED POST”

With the continuous advancement and improvement in the technology, customers expects faster and guaranteed delivery of documents as well as real-time tracking, flexible delivery options, OTP based delivery etc. which is already being provided by few of our competitors and having a significant market cap. To meet these expectations of the customers especially customers in BFSI segment and remain the preferred choice of the customers in the market, Department of Posts has also committed to enter in this express delivery segment. After carrying out the pilot of the Next Day Delivery product among 6 metro cities- New Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, it has now been decided to launch the new premium Next Day Delivery document product in the month of January 2026.

The name and logo of the proposed Next Day Delivery product which will be delivered to the customers in the next day of booking i.e. D+1 (‘D’ being day of booking of article) have been finalized now which is as under:

Product name- ‘24 SPEED POST’

Logo-

Standard Operating Procedure (SOP) for Booking, processing, transmission, Delivery and monitoring of ‘24 SPEED POST’ is attached as Annexure-I. Salient features of the ‘24 SPEED POST’ are as under:

Guaranteed delivery on the next day of booking i.e D+1 for booking and delivery between Six Metro cities – Delhi, Mumbai, Chennai, Kolkata, Bengaluru & Hyderabad (‘D’ means the day of booking of the article),

i. Top priority at each stage of handling

ii. Compensation: in the event of delay, full postage amount would be refunded to the customer if claim is preferred.

iii. For Bulk customers: Credit facility, Free Pick-up, Volume based discount, Additional discount on advance payment, National Account facility for centralized billing for bulk customers.

iv. OTP based delivery service to be offered as a bundled service i.e. no separate charges will be collected from the customer for the service.

v. Incentive to the staff engaged in booking, processing and delivery of the premium product.

To ensure the successful launch of the proposed product through, it is necessary to create awareness among the staff at each stage through adequate training i.e. (i) Booking Level, (ii) processing and transmission level (iii) Delivery Level and (iv) Monitoring Level.

The performance of '24 SPEED POST' will be evaluated by Directorate and it is also reviewed by the Hon’ble MOC during the dashboard meeting every week. The desirable performance parameters are - more than 90% delivery having 100% delivery attempt in D+1.

Accordingly, the Circle concerned are requested to take all necessary steps as outlined in the attached SOP, to ensure the successful launch of "24 SPEED POST" product during January, 2026. Besides, training for the identified staff may also be conducted as per the attached SOP. Circle is also requested not to use any publicity campaign till separate instructions in this regard from the directorate.

To check the readiness & preparation before the product launch, a checklist is enclosed as Annexure-II, in which the shortlisted activities are required to be finalized within the defined timeline.

This issues with the approval of the competent authority.

DDG (Mail Operations)

End:

i. Annexure-I- Standard Operating Procedure (SoP)

ii. Annexure-II- Checklist for activities to be finalized before the launch

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