Compensation Policy - India Post 24 Speed Posts

 

📌 Compensation Rules

1. Delay Beyond D+1

• Compensation: Full postage refund

2. Loss / Damage / Pilferage

• Compensation: Double the Speed Post charges paid OR ₹1,000 (whichever is less)

📌 Claim Filing Process

• Claims can be filed online or offline
• Must be filed within prescribed time limits
• Claims are settled within 7 working days
• Appeals: Concerned appellate authority decides within 15 days of filing

📌 Time Limits for Filing Claims

• Delay / Damage / Pilferage:
  Claim must be filed within 7 working days from the date of delivery
• Loss (Undelivered):
  Claim must be filed within 7 working days from the expected (committed) delivery date

📌 Exclusions from Compensation

Compensation will not be provided in the following cases:

• Incorrect or incomplete address
• Customer not available at delivery address
• Force majeure events (natural calamities, strikes, etc.)
• Booking after cut-off time
• Prohibited or falsely declared contents