Simplified Guide to Claim Settlement
When a depositor passes away, the process for settling their account depends on whether they had registered a nominee. Here’s a breakdown of the three main scenarios:
✅ 1. When a Nominee Exists (Easiest & Fastest)
This is the most straightforward process. The nominee is the rightful claimant.
📄 Documents Needed:
- Form 11 (2 copies): The main claim form, filled by the claimant.
- ID Proof: Self-attested copy of the claimant's ID/address proof.
- Witnesses: Two witnesses to sign Form 11, with their self-attested ID proofs.
- Original Documents: The original Passbook or Certificate.
- Death Certificate: The original death certificate of the depositor.
- Bank Details: Claimant's POSB account details OR a copy of their bank account's first page with an ECS mandate form.
🏣 Post Office Action:
- Verify the account and nomination in the system (Fincale).
- Check the form and note on it: Balance Verified, Nomination Registered, No Court attachment, No Counter claim, Not Pledged.
- Verify the Death Certificate against the original and mark it “Compared with Original and Found Correct”.
- The Sub Postmaster (SPM) / Postmaster (PM) can sanction the claim for any amount.
📌 2. No Nominee, But Legal Heir Certificate Exists
If there is no nominee, the legal heirs can claim, provided they have a legal document.
📄 Documents Needed:
- All documents from the "Nominee" list (1–9 above).
- Legal Heir Certificate: Issued by the Tahsildar.
- Succession Certificate: Alternatively, one issued by a court.
- Form 14 (Disclaimer): On a ₹200 non-judicial stamp paper, signed by all other legal heirs (excluding the claimant) and attested by a Notary Public/Oath Commissioner. This shows they give up their share in favour of the claimant.
🏣 Post Office Action:
- Verify the account in the system.
- Check the form and note: Balance Verified, Nomination not Registered/Legal Heir Certificate produced, No Court attachment/Counter claim, Not Pledged.
- Verify the Death Certificate and mark it.
- Sanctioning Limits for SPM/PM:
| Authority | Sanction Limit |
|---|---|
| TS SPM / LSG SPM | Up to ₹50,000 |
| HSG II SPM | Up to ₹1,00,000 |
| HSG I Office (SPM/PM) | Any amount (if valid legal certificate produced) |
| Above ₹1,00,000 (other offices) | Send to Divisional Office (DO) for approval |
Special Note: Postmasters in HSG I offices can sanction claims of any amount if a valid legal certificate is produced.
⚠️ 3. No Nominee AND No Legal Heir Certificate (Complex & Time-Consuming)
This applies when there is no nominee, and the family hasn't obtained a Legal Heir or Succession Certificate from the court/Tahsildar.
⏳ Important Condition: The claim can only be processed after 6 months from the date of the depositor's death.
📄 Documents Needed:
- All documents from the "Nominee" list (1–9).
- Form 15 (Indemnity Bond): On a ₹500 non-judicial stamp paper, signed by claimant, sureties, and witnesses, attested by Notary Public.
- Form 13 (Affidavit): On a ₹200 non-judicial stamp paper, signed by all legal heirs, attested by Notary Public/Oath Commissioner.
- Form 14 (Disclaimer): On a ₹200 non-judicial stamp paper, signed by all legal heirs except the claimant, attested by Notary Public/Oath Commissioner.
🏣 Post Office Action:
- Verify the account.
- Check the form and note: Balance Verified, Nomination not Registered/Legal Heir Certificate not produced, No Court attachment, No Counter claim, Not Pledged.
- Verify the Death Certificate and mark it.
- Sanctioning Limits:
| Authority | Sanction Limit |
|---|---|
| TS SPM / LSG SPM | Up to ₹50,000 |
| HSG I & II SPM/PM | Up to ₹1,00,000 |
| Above ₹1,00,000 | Send to Divisional Office (DO) for approval |
Compiled by: M.SIVAKUMAR, LSG SPM, SAIDAPETTAI - ARNI SO - 632301. This is only for ready reference. For more details and confirmation, refer to the POSB CBS MANUAL Volumes and relevant SB orders.
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