User Hook Error in SB Deposit / Withdrawal / Closure in DOP Finacle

SB Transaction error in DOP Finacle & Solution

The transactions in SB Account like Deposit, Withdrawal or Account Closure are not possible due to the following error message(s).

W0205 - Userhook error 

Root Cause of the above error:

The transaction of SB Account of the suspended CIF could not be done until Customer CIF becomes Active Mode.

DOP Finacle Solution

Customer Should be modified to Active Mode. i.e Unsuspend the suspended CIF

• DOP Operator Invoke Finacle Menu called CMRC
• Enter the Following details in Function window then press GO.

Function Code : U- Un Suspended
CIF ID : Enter Customer CIF which is suspended.
Reason Code : Click on Searcher and Fetch the reasons from the list.

If Reason is unknown i.e Customer CIF was suspended without knowledge of the DOP User, select the reason as Others then Proper Error entry should be made in the concerned Branch and Intimate to the Divisional Office.