In order to easy the operations in DOP Finacle application and also to know the frequently faced operating related issues Infosys HD team released FAQ dtd 02.03.2016.
Before escalating the issue to CPC kindly go through the latest CBS FAQ dtd 02.03.2016 if the solution provided in the FAQ is not worked out then send the error description along with the screen shot to CPC.
FAQ on CBS Latest version dated 02 March 2016
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