Instructions on Processing of Pending COD Articles

Please check below points for pending COD articles before raising tickets through HDMS portal in CEPT website.

CEPT Instructions: All the COD articles should be processed through system as COD. 

If electronic data not received, please follow the steps detailed below. 

a) Any office which receives the COD Parcel physically can give request for electronic data. Server will send electronic data if 

b) Booking information is available with the Server

c) Not marked as RTS by some other office Dataentry option is also available from Ver 7.9.6 

d) If still the data is not received there may be some issue with the RNet communication etc. In such cases, please forward a copy of the RNet communication folder and a backup of the eCounter db for analysi