Resolution to common issues noticed in Booking Solutions of APT - CEPT

Government of India

Ministry of Communications

Department of Posts

Standard Operating Procedure

Resolution to common issues noticed in Booking Solution

Centre for Excellence in Postal Technology

Standard Operating Procedure (SOP)

Advanced Postal Technology (A.P.T.)

Resolution to common issues noticed in Booking Solutions of APT

Table of Contents

1.1 Errors during MO/Article/Retail Services booking and receipt not generated, but transaction details are saved ...... 5

1.2 Wallet not getting updated: ...... 5

1.2.1 Scenario-1 : Receipts & Payments figures along with physical cash and wallet balance ...... 5

1.2.2 Scenario-2 : Receipts side figures are higher than Payment side figures, but physical cash is tallied 6

1.2.3 Scenario-3 : Receipts side figures are lesser than the Payment side figures, but physical cash is tallied ...... 6

1.2.4 Scenario-4 : Unable to transfer physical cash to treasury as wallet balance is not updated .6

SOP – Resolution to common issues noticed in Booking Solutions of APT

ABBREVIATIONS

SL. No.	Abbreviation	Description
1	APT	Advanced Postal Technology
2	CBS	Core Banking Solution
3	IPPB	India Post Payments Bank
4	MO	Money Order

Standard Operation Procedure:

Area	BS
SOP No	1
Module	Booking Solution
Dated	17.07.2025
SOP Title	Booking wallet issues in APT

Introduction

Few APT rolled out offices are reporting issues relating to non-updation of wallet in connection with transactions done through Booking Solution. In this document, few common scenarios and suggested solution is described below.

1.1 Errors during MO/Article/Retail Services booking and receipt not generated, but transaction details are saved

Action to be taken: Please check the relevant transaction reports (both consolidated and detailed) and confirm that the transaction details are available or not.

For MO/Article, enquiry functionality is also available for confirmation

Please DO NOT RE-ATTEMPT booking without the above confirmation.

Note: Changes for MO booking issues reported by C-Class offices are deployed and are expected to be resolved today (i.e. 17-07-2025)

1.2 Wallet not getting updated:

Please do the following:

1. Generate the accounts using Common Submit Accounts activity (Generate, Check Status, Fetch, Verify, etc)
2. Tally the Receipts & Payments figures with the actual transactions and physical cash

1.2.1 Scenario-1 : Receipts & Payments figures along with physical cash and wallet balance

Action to be taken: Complete the Common Submit Accounts activity (Generate, Check Status, Fetch, Verify, etc)

1.2.2 Scenario-2 : Receipts side figures are higher than Payment side figures, but physical cash is tallied

Action to be taken:

1. Reconcile the transaction details with the reports and adjustments, if any, made w.r.t CBS, IPPB, etc may be cross-checked
2. After tallying, complete the Common Submit Accounts activity (Generate, Check Status, Fetch, Verify, etc)

1.2.3 Scenario-3 : Receipts side figures are lesser than the Payment side figures, but physical cash is tallied

Action to be taken:

1. Reconcile the transaction details with the reports and in case of any data updation is pending, wait and re-check after some time.
2. After updation of data, complete the Common Submit Accounts activity (Generate, Check Status, Fetch, Verify, etc)

1.2.4 Scenario-4 : Unable to transfer physical cash to treasury as wallet balance is not updated

Action to be taken:

1. Enter the amount which is not reflected in wallet balance under 'Wallet Adjustments - Receipts'
2. Transfer the cash to Treasury
3. Enter the same amount as at 4(a) above under 'Wallet Adjustments - Payments'
4. Ignore the residual amount shown in wallet, it will be adjusted after next counter shift begin

Centre for Excellence in Postal Technology