Guidelines for Distribution and Activation of New SIM Cards
Guidelines for Distribution and Activation of New SIM Cards
✅ To: All Branch/Banking Outlets/Regional/Circle Offices
✅ New Telecom Service Provider: M/s Reliance JIO Communications has been selected. JIO SIM cards will be the first preference.
Distribution of SIM Cards
✅ Eligibility: Only ACTIVE End Users (GDS, BPM, GDS SUB45, SUB90) from the AMS dump dated 10th July 2025.
✅ Replacement Policy:
- Existing Airtel and Vodafone Idea SIMs will be replaced.
- Existing BSNL SIMs will continue for a few more days.
- Existing active JIO SIM connections shall be retained.
✅ Dispatch Details:
- Distribution Dept. will share SOL ID-wise dispatch details.
- A buffer of 5-7% extra SIMs will be dispatched.
- For unmanned outlets, SIMs sent to nearest branch with official charge.
✅ Receipt & Reporting:
- Report receipt count to Regional Office.
- Highlight any discrepancies in received count vs. dispatch details.
✅ Request for More SIMs: Use Annexure A - Certificate for New SIM for bulk requests.
Activation of Blank SIM Cards
✅ Process:
- Distribute blank SIMs and collect POI/POA documents.
- Correctly fill Annexure B - New Sim Activation Format.
✅ Handover Documentation:
- Fill Annexure C – Sim Format for each SIM handed over.
- Must be signed by EU & Branch Manager and kept for audit.
- No fields should be left blank unless specified.
✅ Daily Submission for Activation:
- Collate Annexure B daily and share with Circle SPOC via Regional Office.
- Data must reach SIM Operations team before 3:00 PM daily.
- Direct submission by individual branches will not be accepted.
✅ Activation/Deactivation Communication:
- Existing SIMs remain active until the new one is activated.
- Old physical SIM card must be destroyed by the EU after deactivation.
Network Assessment
✅ Process for Complaints:
- Use Annexure D - COORDINATE Connectivity Status for network issues.
- No circle/branch should directly engage any other Telecom Service Provider.
Important Points to Note
✅ For Existing JIO Users:
- Fill Annexure B but leave the 'New SIM No.' column blank.
- Must reach SIM operations team by 31st August 2025 to avoid deactivation.
✅ Branch Manager SIM:
- Each shipment includes 1 extra SIM for branch usage.
- Must be activated in the name of the Branch Manager.
- This SIM must not be given to any EU.
✅ Faulty SIMs: Use Annexure E - SIM swap activation format for swaps.
Escalation Matrix
Distribution Department: As per mail dated 21st July 2025 from kiran.d@ippbonline.in
| Level | Officials Name | Contact |
|---|---|---|
| 1 | SIM Operations Desk | sim.operations@ippbonline.in |
| 2 | Neha Mishra, Manager | neha.m@ippbonline.in |
| 3 | Yogesh Sharma, Senior Manager | yogesh.sh@ippbonline.in |
For further escalation, contact: Mr. Brij Kishore, Chief Manager – Branch Operations.
List of Annexures
- Annexure A: Certificate for New SIM
- Annexure B: New SIM activation format
- Annexure C: SIM Format handover
- Annexure D: Coordinate connectivity status format
- Annexure E: SIM swap activation format
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