Resumption of transactions in DOP ATMs

New Procedures for DOP ATM Cash Management in DOP Finacle

Subject: Immediate Implementation of New Cash Loading and Removal Processes

Following the resumption of DOP ATM services with the new Managed Services Provider, M/s. CMS Ltd, all circles are hereby instructed to adopt the following new procedures effective immediately.

1. NEW PROCESS FOR CASH LOADING INTO ATM

Menu Path: Use the CTM menu.

Account ID: SOLID+0005

Transaction Type: Select Withdrawal option.

Transaction Particulars: In the next screen, enter the following text exactly:

Cash loading [ATM ID] [Date of cash loading]

Example: If loading cash at ATM DOPN0001 on 24th September 2025, enter:

Cash loading DOPN0001: 24-09-2025

2. NEW PROCESS FOR CASH REMOVAL FROM ATM

Menu Path: Use the CTM menu.

Account ID: SOLID+0005

Transaction Type: Select Deposit option.

Transaction Particulars: In the next screen, enter the following text exactly:

Cash Removal [ATM ID] [Date of removal]

Example: If removing cash from ATM DOPN0001 on 24th September 2025, enter:

Cash Removal DOPN0001: 24-09-2025

Key Additional Changes:

• Excess/Short Cash Reporting: All discrepancies (excess or short cash) found during loading/removal must now be reported to CPRC, Chennai using the prescribed proforma.
• Primary Contact: All ATM-related functional responsibilities have been transferred from the National ATM Unit, Bengaluru, to CPRC, Chennai.

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No. 25-20/2017-FS-CBS-Part(1)

Government of India

Ministry of Communications

Department of Posts

(F.S. Division)

Dak Bhavan, New Delhi – 110001

Date: 23.09.2025

To

All Head of Circles / Regions

Subject: Resumption of transactions in DOP ATMs – Regarding.

***

Madam / Sir,

DOP ATM operations were temporarily suspended vide OM No. 25-20/2017-FS-CBS-Part(1) dated 12.03.2025. New ATM Managed Services Provider (MSP), M/s, CMS Ltd, Bengaluru has been engaged and ATM machines are being replaced at all the ATM locations in a phased manner. As on date 8 ATMs are LIVE for operations. Installation of ATMs at other locations is in progress.

2. In this connection, the following changes are hereby implemented with respect to cash loading and cash removal process:

St. No. Process Existing Process New Process 1. Cash Loading Use CTM menu with Account for SOLID+0006 Withdrawal option and in the next screen enter the transaction particulars as "Cash loading ATM ID date of cash loading". (For example: If cash is loaded at ATM ID DOFN0001 for an amount of 15 lakh on 01 Jan 2021 , Transaction Particulars must be "Cash loading DOFN0001 01-01-2021") Use CTM menu with Account ID: SOLID+0006 Withdrawal option and in the next screen enter the transaction particulars as "Cash loading ATM ID date of cash loading". (For example: If cash is loaded at ATM ID DOFA0001 for an amount of 15 lakh on 19 Jul 2025 , Transaction Particulars must be "Cash loading DOFA0001 19-07-2025") 2. Cash Removal Use CTM menu with Account for SOLID+0006 Deposit option and in the next screen enter the transaction particulars as "Cash Removal ATM ID Date of removal". (For example: If cash is removed at ATM ID DOFN0001 for an amount of 02 Jan 2021 , Transaction Particulars must be "Cash Removal DOFN0001 02-01-2021") Use CTM menu with Account ID: SOLID+0006 Deposit option and in the next screen enter the transaction particulars as "Cash Removal ATM ID Date of removal". (For example: If cash is removed at ATM ID DOFA0001 for an amount of 20 Jul 2023 , Transaction Particulars must be "Cash Removal DOFA0001 20-07-2023") 3. Excess Cash Accounting During cash loading in ATM/cash removal from ATM, if any excess cash is found in the ATM, it shall be reported to ATM Unit, Bengaluru in the desired proforma. After reconciliation, the excess amount is accounted at Bengaluru GPO and posted in the office account ID – 5600JATMSC SOLID+ATMSC During cash loading in ATM/cash removal from ATM, if any excess cash is found in the ATM, it shall be reported to CPRC, Chennai in the desired proforma. After reconciliation, the excess amount will be posted in the ATM SQL office account ID – 5600JATMSC SOLID+ATMSC 4. Short Cash Accounting During cash loading in ATM/cash removal from ATM, if any cash shortage is found, it shall be reported to ATM Unit, Bengaluru in the desired proforma. After reconciliation, the short cash amount is accounted at Bengaluru GPO and posted in the office account ID – 5600JATMSC SOLID+ATMSC During cash loading in ATM/cash removal from ATM, if any cash shortage is found, it shall be reported to CPRC, Chennai in the desired proforma. After reconciliation, the short cash amount will be posted in the ATM SQL office account ID – 5600JATMSC SOLID+ATMSC

3. Further, all the ATM related functionalities which are being performed by National ATM Unit, Bengaluru will be performed by CPRC, Chennai henceforth. The following three mail IDs may be used for contacting CPRC, Chennai for the ATM related matters mentioned against each mail ID.

St. No. Purpose eMail ID 1. ATM cards management related matters(ATM card indenting, supply and dispatch etc.) dopatmsports.tm@indiapost.gov.in 2. ATM Transactions related matters (Customers and Servants on non-receipt of cash, Excess cash and Short cash etc.) dopatmsports.tm@indiapost.gov.in 3. ATM machines operations related matters(ATM related hardware issues, ATM downtime issues and Theft in ATM etc.) dopatmsports.tm@indiapost.gov.in

4. It is requested to circulate these instructions to all post offices for information and guidance.

This is issued with the approval of Competent Authority.

Yours faithfully

(Coufrav Jain)

Assistant Director General (FS-II)

Copy to:

• General Manager, CEPT for kind information. It is requested to arrange to upload this order in India Post portal.

DOP OM No. 25-20/2017-FS-CBS-Part(1) dated 23/09/2025