GeM Bulk Order Cancellation Procedure

GeM Bulk Order Cancellation Feature

1. Objective Introduces Bulk Order Cancellation functionality for buyers.

• Allows cancellation of up to 500 contracts at once using filters.
• Applicable only to buyers within an organization.
• Supports bulk, partial, and single order cancellations.
• Existing cancellation process flow (complete/partial) remains unchanged.

2. Access & Navigation Buyer logs into GeM portal.

• Navigate to Dashboard → Bulk Order Cancellation.
• Options available: Report Generation
• Track Cancellation Request

3. Report Generation Mandatory step before raising cancellation.

• Retrieves latest 500 orders based on contract creation date.
• Filters available: Offering Type: Products
• Status: Cancellation without Invoice
• Partial cancellation with Invoice
• Contract Creation Date: Current date is maximum selectable.
• After generating, system shows Report ID, Created At, Generated At, Expires At.
• Action: Raise Cancellation Request becomes enabled.

4. Raising Cancellation Request Contracts listed by creation date with expired delivery periods.

• Buyer can: Select one or multiple contracts.
• Select/deselect contracts individually or in bulk.
• Provide Cancellation Reason (dropdown).
• Enter Remarks (max 500 characters).
• Upload Competent Authority (CA) approval document (PDF, ≤2MB).
• Processing time: 6–8 hours in background.
• Requests can be tracked under Track Cancellation Request tab.

5. Cancellation Reasons (Dropdown Options) Non-delivery of products/services within delivery period.

• Seller unable to fulfil order.
• Financial approval revoked by competent authority.
• Incorrect selection of goods/services by buyer.
• Order placed erroneously by buyer.
• Product/service not required or partially required.
• Consignee unavailable to receive product/service.
• Mutually agreed cancellation (no refund of TC/AMC).
• Others.

6. Error Handling Errors occur if: Cancellation reason not selected.

• Remarks not entered.
• CA approval not uploaded.
• File upload restrictions: Only PDF format allowed.
• File size ≤2MB.
• Other formats (e.g., Excel) rejected.

7. Bulk Contract Cancellation Buyer can cancel all contracts for a selected contract creation date.

• System displays all contracts meeting filter criteria.
• Selection can be applied across multiple pages.

✅ Key Takeaways Bulk Order Cancellation streamlines contract management for buyers.

• Ensures compliance with delivery timelines and organizational approvals.
• Provides flexibility: cancel single, partial, or multiple contracts.
• Requires strict adherence to documentation (CA approval in PDF).
• Enhances transparency and efficiency in GeM procurement workflows

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