Increasing Digital Transactions for Cash on Delivery (CoD) payments

 Subject: Increasing Digital Transactions for Cash on Delivery (CoD) payments

The Department of Posts reviewed March 2026 data and found minimal improvement in digital CoD payments, with the all-India average at only 0.8%.

• Target: 25% digital transactions by April 2026, rising to 40% by May 2026.
• CEPT has developed monitoring tools for daily performance tracking at Circle, Region, Division, and Post Office levels.
• Circles must form monitoring groups, brief frontline staff, and submit nodal officer details (names, designations, contact numbers) to the Parcel Directorate by 13.04.2026.
• Weekly video conferences will be held with selected Circles to review progress.

Deputy General Manager: Ankur Tiwari Phone: 011-26111182 Email: dgmpd.dte@indiapost.gov.in

Annexure 2 – COD Collection Report (MIS Reports)

The report provides:

1. Count of articles delivered.
2. Total amount collected via cash and digital modes.
3. COD delivered count and amount.
4. Data available from Circle level down to Office level, with region-wise drill-down.