Launch of Training Course on Vigilance and PIDPI Complaints Handling in India Post on the DKY/iGOT Portal

Tr-13/23/2023-Training-DOP 

Government of India 

Ministry of Communications 

Department of Posts (Training Division) 

Dak Bhawan, Sansad Marg, New Delhi – 110001 

Date: 06.10.2026

To: 

All HoCs Director, RAKNPA, Ghaziabad Director, All PTCs Assistant Director, All RTCs

Subject: Launch of Training Course on Vigilance and PIDPI Complaints Handling in India Post on the DKY/iGOT Portal – reg.

Kindly refer to the instructions regarding development of training-cum-awareness courses on Vigilance and PIDPI Complaints Handling in India Post to enable effective participation in “Vigilance as shared responsibility”, assigned to PTC Vadodara vide letter dated 05.03.2026.

The training course titled “Vigilance and PIDPI Complaints Handling in India Post” has been made live by PTC Vadodara on the DKY/iGOT Portal. Access link: https://portal.igotkarmayogi.gov.in/app/toc/do_114660650590076928131/overview (portal.igotkarmayogi.gov.in in Bing)

The course covers the complete lifecycle of a PIDPI complaint, including booking requirements, secure receipt, preliminary examination, report seeking, and investigation. It aims to familiarize postal officials, Designated Authorities, and vigilance functionaries with proper handling and processing procedures.

All Circles/Units are requested to encourage officials to complete the training through the DKY/iGOT Portal to enhance awareness regarding filing, booking, receipt, and handling of Vigilance/PIDPI complaints.

Issued with approval of the competent authority. (Signed) Stefan Simon Tobias, ADG (CP & Training)

Copy to: Director, Vigilance Division – for information and necessary action.

The Department of Posts, Ministry of Communications, Government of India, has launched a new training course titled “Vigilance and PIDPI Complaints Handling in India Post” on the DKY/iGOT Portal. Developed by PTC Vadodara, the course aims to strengthen vigilance awareness and complaint-handling procedures across India Post. It covers the complete lifecycle of PIDPI complaints, including secure receipt, preliminary examination, investigation, and reporting. Postal officials, Designated Authorities, and vigilance functionaries are encouraged to complete the training to enhance transparency and accountability in complaint management.