Department of Posts Revises BPM Workload Assessment Norms Under APT 2.0 with Time-Based Workload Assessment System (TWAS)

No. Q-25/22/2024- PE-I-DOP- Part (1)

Government of India

Ministry of Communications

Department of Posts

(Establishment & Planning Division)

Dak Bhawan, Sansad Marg, New Delhi - 110001

Dated: 06.11.2026

To,

All Heads of Postal Circles

Subject: Revision of norms for assessment of workload of the Branch Post Masters in view of APT 2.0

This is regarding the revision of norms for assessment of workload of the Branch Post Masters in view of APT 2.0.

The existing norms for assessment of workload of the Branch Post Masters were issued in December, 2010 and thus are more than 15 years old. The norms form the basis for determination of Time Related Continuity Allowance (TRCA) of GDS, were framed primarily in the context of manual working practices prevailing at BOs. Under the existing system, specific points are assigned to various activities undertaken at BOs, along with 14 fixed points per month for administrative work, including accounts-related work and receipt/dispatch of mail. 

The Department of Posts has undertaken the India Post IT 1.0 project and has subsequently implemented APT 2.0. Accordingly, all Post Offices are presently operating on the APT (Digital/CBS) platform. The Branch Post Offices have also been equipped with DAK MITRA APP on their devices, thereby facilitating digital delivery of services in rural areas. 

Consequently, the functioning of Post Offices, including Branch Post Offices, has undergone substantial automation and digitisation following the rollout of APT 2.0. Simultaneously, a committee to review various norms for Post Offices was also constituted in Dec. 2025. The work study Report submitted by the Work Study Section, Training Division in Feb. 2026 was taken into consideration by the committee for Revision of norms for assessment of workload of the Branch Post Masters and recommended the Time-Based Workload Assessment System (TWAS) for realistic, accurate and prompt workload assessment of BOs.

The matter has been examined at this Postal Directorate in detail and has already been taken up with CEPT for integration in Online Establishment Portal. For the assessment of workload of the Branch Post Masters, the DOP activities (based on actual work performed) along with 45 minutes (2700 seconds) per day for Miscellaneous activities have been taken into consideration. The activities/item wise work assessment of workload of the Branch Post Masters are enclosed (Annexure I). The actual time taken is to be considered for workload assessment of BPMs. The Beat Mechanization activities for Delivery work (ABPM) are being taken care of separately. 

The workload of BOs is expected to be further streamlined following implementation of APT 2.0, extension of services to BOs, Beat Mechanisation, Paperless BO initiatives and other technology-enabled measures.

The revised methodology is being incorporated in the Online Establishment Portal developed by CEPT to enable standardised, transparent and system-based calculation and monitoring on an annual basis. The detailed guidelines are enclosed as Annexure II to this order. 

These instructions shall supersede the existing norms for assessment of workload of the Branch Post Masters vide Department's order dated 16.12.2010 and shall come into force with immediate effect. 

All Circles/Units concerned shall ensure compliance with the revised methodology from the date of its implementation.

This issues with the approval of the competent Authority.

Encl.: As above

(Gurvinder Singh)

ADG (GDS)

LO ADG (Planning)

Department of Posts, BPM workload assessment, APT 2.0, TWAS, Branch Post Master norms, GDS TRCA, Online Establishment Portal, Dak Mitra App, India Post, CEPT, Branch Office workload, Postal Directorate order