Problems related to Finacle & CSI and Suggestions

FEDARATION OF NATIONAL POSTAL ORGANISATIONS, CHQ

Central Head Quarters, T 24, Atul Grove Road, New Delhi – 110001.

No:FNPO/CBS&CSI/2-1/2016 dated 4.1.2016

To

Sri B.V.Sudhakur

Member Technology,

Postal Services Board,

Dak Bhavan,

NEW DELHI – 110001.

Sir,

Sub:- Problems faced by the staff in rolling out finacle and CSI software – Request for immediate remedial measures – Reg.

Many representations have been received by this Federation about the difficulties faced in implementing the CBS and CSI project. The FNPO invited the introduction of new technology in the Department, but the officials experiencing nightmare in implementing the technology at the operational point. The FNPO after considering all the issues make the following suggestions for immediate action.

Finacleissues

1. The finacle software is user I D and pass word based

2. In the department of post, the organisation is not more vertical it is lateral and complicated structure is there.

3. There are C class, B class, A class, LSG and HO”s. the officials are happened to depute either an training, inquring or for any other purpose

4. The officials when even went on leave either the B class SO is turned to be C class SO as the leave granted under office arrangement, in respect of C class So, or other SO”s the officials are forced to share the user ID and password.

5. In some SO”s the two supervisor ID and user passwords are created. This also creating further issues of sharing the password and user ID”s at such SO’s. In addition to this while issuing the cash certificates the authorisation of both the supervisors Q invariably required. Further the second supervisor is not liable to post across the counter as he has supervisory password. This should be done away with.

Suggestions

Inevitably the officials are forced to share the user ID and password while going on deputation, training leave etc., it is needless to reemphasise the for reaching consequences and repercussions in doing so. In this background the need is

A] The user ID and password should be protected and at any circumstances the official should not be forced to share the ID

B] there should be channelized, fast process of getting password created whenever the official goes on leave or deputation etc.,

C] The creation of pass word there should be decentralized to the divisional office level.

D] The personalised password should be created so that each official can work in any sol ID with his personal ID. The ID should not be sol centric, should be generalised.

E] The personalised user ID password in respect of all the officials should be created so that whenever an officials posted to any SO/HO he can be able to work with his sol ID. Both the user ID and password to work as both operator and supervisor required to be created in respect of all officials other than identified supervisors.

2. Second issue is about the speed of sifynetwork. Because slowness of the net connectivity it is finding impossible to carry on the work on finacle software.

Suggestions

A] The speed is required to be increased.

b] The available speed should be made to know on the system in each office.

c] The speed provided should be based on realistic, statistics of particular SO irrespective of the status of the SO.

3. CSI IN MYSORE DIVISION

A] the ID’S of the officials have not been mapped correctly and this has remitted ‘login’ of ID’s of officials at offices which are not connected to them. Unless the ID’s are mapped correctly, it is impossible to discharge duties. The ground work done to rollout this project is not sufficient. As it is entirely new concept the officials are unaware of the working pattern of this system. Without transforming the knowhow to the field level, it was implemented this is the main impediment in the success of this new project.

B] The TCS service provider has failed to import proper training, how to know how and causing solving the problems at ground level.

C] The training imported to the staff totally inadequate and the staff are at confused state of mind.

E] As the system is not working properly and efficiently, it has demoralized the staff there is psychological impact on the staff apart from a lot of complaints from the customers as the new system is facing innumerable problems, the invaluable customers are being lost crores of revenue is being lost

SUGGESTIONS

A] Proper adequate training is required to be imparted to the staff

B] The need of the hour is to lest are the confidence of the working staff by deputing the man of TCS service provider to each office at least for ten days.

C] The administration is required to understand the various intricacies of the new software, make all required infrastructure know how to the working staff possible so that the staff can discharge duties peacefully.

D] In almost all the SO’s the infrastructure such computers, printers etc., are out dated and they are not matched to the requirement of the day. The essential requirement of the day is to provide adequate and efficient infrastructure.

The foremost requirement is the atmosphere at the lower level where the management and staff should work as a team, but what we observed that still the traditional system of harassment of staff is continuing without understanding the difficulties faced by the staff Charge sheets and transfers can’t produce required results. As the Head of the Technology Division we request to issue immediate instructions to the concerned to STOP harassment and guide lines to create an atmosphere of better understanding to rollout the Technology for the betterment of the postal services.

Hoping to be received in the spirit it is addressed and we expect immediate action and a reply

(D.THEAGARAJAN)

Secretary General