Deactivation and settlement of pending BO UPI IPPB QR Code reversal cases in Post Offices

File Number: No. PB-01/2/2021-PBI-DOP

Government of India

Ministry of Communications

Department of Posts (PBI Division)

Dak Bhavan, New Delhi

Dated: 21 April 2025

To: All CPMsG

Subject: Regarding deactivation of IPPB-QR code services provided at Branch Post Offices and settlement of pending BO UPI IPPB QR Code reversal cases.

Reference: PAF Wing’s letter number PA/CSI/02/131 dated 04.01.2025 (copy enclosed).

Key Instructions:

• Circle Offices (Nodal Offices for operational activities) must:
• Resolve all disputes related to refunds, reversals, and chargebacks with IPPB as a one-time activity.
• PAOs (Nodal Offices for settlement and accounting) must:
• Credit disputed amounts to the Government Remittance to Bank Account.
• Verify data with Circle Offices and Bank Statements, then remit funds to IPPB by debiting suspense accounts.
• Deadline: All settlement and reconciliation activities must be completed by 30th April 2025.

Issued by:

(Mithilesh Kumar Mandal)

Assistant Director General (PBI-II)

Copy to:

The DDG (Accounts), Dak Bhavan.

The In-charge, CPC, IPPB.