Release Vendor / User ID Locked Problem in SAP Module in Post Offices

How to Resolve SAP Vendor Lock Issue (5000000XXX) – User ID XXXXXXX Lock & Network Error Fix

One-Time Vendor 5000000XXX Locked Issue Or

User ID XXXXXX locked by some other user

Issue Description

The one-time vendor 5000000XXX is currently locked in SAP, preventing further transactions. The possible causes for this issue are:

User Lock:

• A specific user (or user ID) was actively using this vendor master data when the system encountered a network error, leading to an incomplete transaction.
• SAP automatically locked the vendor record to prevent inconsistencies.

User ID Locked by Another User:

• The user who was working on PA30 may have been locked by another user or system process, causing the user to remain in a locked state.

Session Timeout or System Crash:

• If the SAP session was terminated abruptly (due to network issues or system crash), the vendor/user may remain locked until manually released.

Impact

• The vendor 5000000XXX cannot be modified or used in transactions until the lock is released.
• This may disrupt procurement or payment processes if the vendor is required for urgent transactions.
• Solution

Since the related user is no longer using this vendor, the lock must be cleared manually. Follow these steps:

Option 1: Check and Release Lock via SM12 (Lock Entries)

• Transaction SM12 – Display and delete lock entries.

Filter by:

• Lock Object: EVBSD (for vendor master data)
• Lock Argument: 5000000170 (vendor code)

If any lock entry exists, select and delete it.

Option 2: Check User Sessions (SM04 & SM12)

• Transaction SM04 – Check active users.
• Identify if the user who locked the vendor is still logged in.
• If yes, ask them to log out or terminate their session (if inactive).
• Transaction SM12 – Delete the vendor lock manually.

Option 3: Contact SAP Support Team (If Lock Persists)

• If the lock is not cleared via SM12, raise a request to the TCS FICO Team to manually release the vendor lock.

Action Required

Since the issue is unresolved, an email should be sent to the TCS FICO Team for assistance:

Email Draft:

Subject: Request to Unlock One-Time Vendor 5000000XXX/User ID XXXXX in SAP

Dear TCS FICO Team,

We are facing an issue with one-time vendor 5000000XXX/User ID XXXXXX, which is currently locked in SAP. The lock may have occurred due to a network error during a transaction, and the related user is no longer accessing this vendor/User.

Details: 

Vendor Code: 5000000XXX or User ID : XXXXXX

Error: Vendor/User locked by user/system (possibly due to session timeout or crash)

Kindly assist in unlocking the vendor master record at the earliest to avoid disruption in business processes.

TCS FICO Team Email: tcsdop.sapfico@tcs.com

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