Observations on IT 2.0 – Pros, Cons, and Key Notes

Advantages of IT 2.0:

• Real-Time Updates – Being fully digital, updates are applied instantly.
• Unified Login System – Supports multiple logins within a single app, eliminating the need for separate software.
• Custom-Built Solution – Developed in-house, ensuring it aligns with our operational needs.
• Instant SMS Notifications – Customers receive immediate booking and delivery alerts via SMS.
• Digital Payment Support – Facilitates seamless online transactions.
• No Daily Synchronization Required – Saves time by eliminating the need for daily data updates.
• No T-Code Dependence – SAP is being phased out, removing related issues.
• User-Friendly Interface – The colorful, card-based design is visually appealing and intuitive.
• Simplified Cash Management – Cash handling processes are straightforward.
• Automated Stamp Balance – Automatically included in daily accounts, reducing manual entries.
• Thermal Printer Compatibility – Expected to streamline printing once devices are supplied.
• Web-Based Platform – No manual updates or patches required.
• Browser Compatibility – Works seamlessly on any Chrome-based browser.
• Private Network Accessibility – Operates on private networks (except for Finacle and McCamish).
• Easier Postman Returns – Only undelivered items require confirmation, simplifying returns.
• Full Article Tracking – Even ordinary items can be tracked.
• Audio Alerts – Helps counter staff with real-time booking notifications.
• Digital Payment Integration – Supports online payments (excluding Finacle/McCamish).
• Effortless User ID Switching – More convenient than SAP.

Challenges with IT 2.0:

• Internet Dependency – Weak connectivity halts all operations, including article booking.
• High Acknowledgement Fee – The current ₹10 charge feels excessive.
• Lack of Finacle/McCamish Integration – Requires manual intervention, increasing workload.
• Manual Data Entry Risks – Prone to errors due to non-integration with key systems.
• No Supervisor Oversight for C-Class Staff – Cash and eMO bookings lack verification, raising error risks.
• Outdated Hardware Limitations – Older computers, printers, and unstable power backups hinder performance.
• Software Stability Issues – Currently at 80% completion, with unresolved bugs requiring cautious use.

Important Notes:

• Immediately rectify any cash or stamp balance discrepancies in your office.
• Regularly verify your leave balance.
• Update your Dak Karmayogi portal as it is mandatory for training.
• Report hardware issues (computers, printers, UPS) promptly and ensure functionality.
• Share these guidelines with your branch offices for compliance.