Process to be adopted for Personalized Cards in Post Offices

Process to be adopted for Personalized Cards in Department of Posts - India Post

1. Personalized cards may be issued by the Post Offices against request received from the customers for new and replacement of their expired/expiring cards.
2. On receipt of request from customers, Post Offices may place the request in Finacle through CCMM menu. POS should ensure that KYC is updated properly with current address before indenting for personalized or replacement of personalized cards, to avoid non-delivery of ATM cards to customer's address.
3. ATM PIN for personalized card will be dispatched separately by registered letter to the ATM Card Holder's address within two days of the dispatch of ATM card.
4. The concerned Delivery Post Offices should ensure that ATM Cards and PIN mailers sent through registered letter is delivered to the ATM Card holders only.
5. These ATM cards will be activated after 24 hours of delivery and the first transaction can be done in any ATM kiosk.