APT Support Level Implementation Update in IT 2.0 w.e.f 07/07/2025

Support Level Implementation Update

Dear all,

Please note that Region as L2 is now implemented in the Support Desk. The updated support levels are as follows:

Support Level	Responsible Team
L1	Division
L2	Region
L3	Circle
L4	CEPT Support Team
L5	CEPT Dev Team
L6	CEPT Change Approval

All Circle SPOCs should be informed about the new L1/L2 and L3 levels and should process tickets accordingly from today(07.07.2025) onwards. SOPs and FAQs should also be modified to reflect these changes.

Original Message received as Forwarded from CEPT.

Dear all,

Please note that Region as L2 is implemented in Support Desk.  Now Support levels are  L1 - Division, L2 - Region, L3 - Circle, L4 - CEPT Support Team, L5 - CEPT Dev Team, L6 - CEPT Change Approval.   All Circle SPOCs may be informed about the new L1/L2 and L3 levels and to process the tickets accordingly frm today onwards. SOPs/FAQs may also be modified accordingly.