Device Registration Support Manual Version: 1.0.1 dated 07/07/2025

Device Registration Support Manual

Version: 1.0.1

Date: 07-July-2025

This document provides comprehensive post-production support guidelines for device registration within the Department of Posts (DoP) digital ecosystem. It is intended for field units, end users, and technical support teams.

Installation & Registration Checklist 

1. Download Source

 Only download the application setup from the official portal:

https://app.indiapost.gov.in

2. Operating System Requirements

❌ Not Supported: Windows 7

 ✅ Supported: Windows 10 / Windows 11 (Activated and Updated)

3. Internet Connectivity

• Ensure a stable internet connection with adequate bandwidth.

Common Errors & Resolutions

⚠ Error: “Unexpected Error” after CAPTCHA during OTP Submission

Possible Causes:

• Low network bandwidth or latency
• API timeout due to slow connection

Resolution: Verify the internet connectivity is stable

• OTP Limit : A user is limited to 3 OTP’s every 10 minutes

⚠ Error: “Unexpected Error” on clicking the “Register” button

Step-by-Step Resolution:

Step 1: Run the .bat file (provided) as Administrator. (collect .bat from support team)

Step 2: If the issue persists and error messages indicate missing system class info (as shown in screenshot), proceed to update the PowerShell path.

Add PowerShell Path to Environment Variables (if missing):

1. Right-click on This PC → Properties → Advanced system settings

2. Under the Advanced tab, click Environment Variables

3. Under System variables, select Path → Click Edit → New

4. Add the following path: C:\Windows\System32\WindowsPowerShell\v1.0.

5. Click OK on all dialog boxes

6. Restart the system and retry device registration.

If issue still prevails,

• Restart WMI & WinRM Services

Open PowerShell as Administrator, and execute the following commands one by one:

• Stop-Service winmgmt -Force
• winmgmt /resetrepository
• Start-Service winmgmt
• Start-Service winrm

This resets and restarts necessary services required for capturing hardware details.

Resolution Type: Missing Hardware Details

Issue:

Manufacturer, model, or CPU serial number appears blank during registration.

Cause:

This is typically observed in assembled or custom-built desktops where BIOS details were not populated by the Original Equipment Manufacturer (OEM).

✔ Resolution:

• The Designated Officer (DO/CO/RO/etc.) should verify the CPU serial number against the asset register.
• This verified serial number should be entered manually in the remarks section during registration.
• Additionally, ensure the nominated user has registered the correct and valid

Department of Posts (DoP) asset.

⚠ Error: “Blank Screen appearance” while running ‘Dop2Connect.exe”

Resolution Type: Missing Hardware Details

Issue:

While running Dop2Connect app, appears blank during registration

Cause:

This is typically observed when graphics drivers are old, or not updated

✔ Resolution:

• Please check the processor, in the device where Dop2connect is being installed.
• Please go to official site of Intel or AMD and update the graphic card drivers for the device.

⚠ Error: “System Time Out of Sync” in ‘Dop2Connect.exe”

Resolution Type: Missing Hardware Details

Issue:

“Pop up showing as System Time Out of Sync”

Cause:

Date & Time difference in system and on Dop2connect.

✔ Resolution:

1. Go to Start > Windows Settings.

2. Select Time & Language.

3. Select the Date & Time tab.

4. Set the Time automatically: On.

5. Set the Time zone automatically: On

6. Click Sync now under Additional settings

Support Contacts

For unresolved issues, contact: Circle IT SPOC , Central Team – CEPT Mysuru – Device registration by Raising Tickets