1. PAN India Active customers who performed business during last 24 months have been migrated to production with all basic details of Customer ID/ Contract ID/ Contact number/ Nodal office and other details. (Both Active and inactive customers from 01.01.2023).
2. The same will be populated in Divisional login of IT 2.0 internal portal under customer management as a pre-rollout activity excluding balance. Division needs to update Email ID/Mobile number/ Whether NAF or CAF/DNK/Flat Rate Billing/ COD/ Nodal Bill raising Office/ Nodal payment office etc.
3. Divisions can check and confirm the details of customer in the portal and update the BNPL Notional credit amount and Advance customer Left over amount in the Rollout readiness portal on T-3 day so that the same can be available at customer balance for booking after rollout.
4. Based on the nodal office updation, Migration team will populate the customer id in the rollout readiness page for verification and sign off under corresponding nodal office login.
5. In the migration rollout readiness page, T-2 of rollout date we will populate Bnpl/Advance customer balances also.
6. Balance correction/updation can be updated on Migration readiness Portal rollout with approval of divisional admin.
7. NAF customer Notional credit will be given based on average transactions done by the offices under the division and intimate to nodal office for reducing the same in CSI.
8. The customers who are not active and maintained at divisional level can be extracted from ZCONIN and ZCUSTCON tcodes of CSI and kept for manual reference at Divisional office level. If customer again comes for renewal, new customer id to be created on self service login in IT 2.o for further action.
9. Any customers detail not populated but active in division can be updated in the data updating module for further updating in master list. For those Customer ID created by the Division and contract being managed and Bills are generated should alone be checked and validated/updated.
10. New template should be utilised for booking/upload of bulk articles.
11. Inactive customers can be renewed through internal crm login of Divisional Head for subsequent processing.
12. CEPT is ensuring credit/debit transaction data exchange with IT 2.0 & CSI for customer balance for Advance and Notional credit for BNPL accounts. However nodal office requested to maintain ledger balance of bookings and recharge for Advance customers alone during transition/migration phase of IT 2.0 up to complete rollout.
Billing:
1. For the bookings happening at IT 2.0 w.r.t. customer of home division billing will be done at CRM of IT 2.0 application on 5th of next month for BNPL and 1st of Next month for Advance customers.
2. For NAF customers, the facility id wise booking details of IT 2.O offices will be shared with CSI Nodal office for further inclusion into Bill generated by nodal office in CSI. Discount and rebate will be
calculated based on the consolidated bookings at both applications.
3. For the partial bookings at CSI and IT 2.o where migration is happened in middle of the month, Nodal billing office to generate bills at CSI (for the corresponding bookings happened at CSI) and in IT 2.0 CRM module for bookings happened at IT 2.0 offices.
4. Provision made in the Divisional Head and Nodal office login to view the generated bills for previous months(booking happened in rolled out offices). Based on the contract (available in dropdown) they can
view the bills and generate invoice to the customer for making payment.
Receipt and Payment:
1. Recharge to advance customer can be done through self service portal QR payment. NEFTéRTGS will be made available shortly.
2. Recharge to customer can be done by collection of cash or cheque by the counter operator through Retail services misc option.
3. Recharges performed will be directly updated to customer balance and can be viewed in wallet.
4. The invoices generated for the customers in 2.0 offices attached to the nodal billing office will be available with treasurer for collection of payment against the invoices. (contract wise)
5. The invoices generated in CSI(previous month) bills can be entered under Retail services misc option in Treasury module by selecting proper account head and Mentioning Invoice number and date in remarks column to including the same in revenue accounting.
Step by Step Process:
Contract Recharge
1) CONTRACT RECHARGE PAGE
7)CHEQUE MODE OF PAYMENTNote: Only realized cheques should be entered in cheque details to proceed forpayment.
8) CHEQUE DETAILS NEED TO ENTERED AND WILL BE SUBMITTED
9)RECEIPT FOR CHEQUE
Invoice Accounting for bills generated in CSI @ 2.0 offices.
1. In treasury module, select miscellenous receipts and payments. Select Receipt type for accounting of cash/cheque collected for invoices generated in CSI for previous month bills.
2. Select Transaction mode as cash/cheque and Enter the details of invoice number/customer id and month/year of bill in remarks column and select the actual account code of revenue w.r.t. to speed post and business parcel and submit.
Invoice copy generated at CSI can also be uploaded into file for reference.
3. Once submit done, go to Treasury supervisor and verify the details and approve t
Note : For cheque receipt, instead of cash cheque needs to be selected with above key inputs and then submitted to bank module for clearance and approval. Once clearead the same will be accounted like above txn.
COD and Epayment collections collected at CSI prior to Rollout date:
STEPS TO BE FOLLOWED TO PROCESS THE BILLS GENERATED IN CSI
- Customer bills for COD/Epayment should be generated in CSI only until the date of rollout. Such bills, which are generated, are to be accounted in the APT application as per the steps below.
- In the Treasury card, under Cash/Cheques ->Select Misc Transactions menu
- There will be two transaction modes, one is cash and the other is through cheque.
- Below is the procedure for cash for SP COD
- In the Miscellaneous transactions, select the Transaction type as Payment. Then select Cash in the transaction mode and enter the invoice/bill details in the Remarks column. Enter the account code 8782003200 and key in the total amount and submit.
- After submitting the total amount, select transaction type as Receipt, Transaction mode as Cash, enter remarks, and then enter the account code 8782003100, and then key in the commission amount, and then submit.
- It should be ensured that the COD commission is deducted before making the payment to the customer.Below is the procedure to be adopted for making payment through a cheque for SP COD
- In the Miscellaneous transactions, select the Transaction type as Payment. Then select Cheque in the transaction mode and enter the Payee name, the invoice/bill details in the Remarks column. Enter the account code 8782003200 and key in the Cheque amount, which is to be paid to the customer, excluding commission and then submit.
- Then again the remaining commission amount also to be entered in the transaction type payment with transaction mode as CASH against the account code 8782003200 and submit.
- Now, select transaction type as Receipt, Transaction mode as Cash, enter remarks, and then enter the account code 8782003100, and then key in the commission amount, and then submit.
- After entering all the above details, navigate to the bank module. Under Drawings management, select Cheque issue. Click on view details and issue cheque. Once the cheque is issued, go to the treasury supervisor and approve the transactions.
- Similar activity should be performed for BPCOD by using the account codes below
8782004100 – Payment side
8782004000 – Receipt sid
Note 1:
The customer id with 4 digit or 5 digit earlier prefixed with 00000 shall be replaced with new customer id prefixed with 10000XXXXX.
For example
a. Amazon customer id in CSI is 0000002954 and it has been replaced with new customer id 1000002954.
b. Shiprocket customer id in CSI is 54029 and 54030 and the has been replaced with Customer id 1000054029 & 1000054030.
Note 2:
• GST for all BNPL/Advance billing are calculated at Invoice level and rounding off will be done at Final value of invoice amount.
• All Advance customer revenue will be accounted on the bill generation date for the preivous month bookings.
• All BNPL Customer revenue will be accounted on the receipt of credit against the invoice generated and accounted in treasury module.
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Version 1.0
15.07.2025
crm.cept@indiapost.gov.in
Updates:
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