If the customer deceased is a new requirement now the Patch has been deployed.
kindly follow the below steps, When the customer selects Paper-based in ECMRC, the following options will be available:
- Enabled a Maker/Checker functionality.
- Modify: Only the Date of Death and CIF status fields can be modified all other fields are disabled.
- If the Date of Death and Deceased status are marked, audit trails will also be available.
- When marking the Date of Death and Deceased status, the suspended flag ("Y") should not be set, as modification of suspended CIF accounts is not allowed.
- Inquiry: Existing ECMRC inquiry functionality.
- Cancel: Allows cancellation of Date of Death and CIF status modifications.
- Verify: Allows verification of Date of Death and CIF status modifications.
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