Circulation of SOP – Enabling Counter PA End Users to undertake cash withdrawal transactions in IPPB CBS

Madam/Dear Sir,

For enabling end users using IPPB CBS interface, IPPB and DoP systems were interconnected using API construct. Owing to the changes done under the IT 2.0 Initiative in the Dept. of Posts Core banking systems, there was an impact on this existing construct and as a result, teller accounts of Counter PA end users were not having debit balance to support cash withdrawal transactions. As a result, ability to service IPPB customers at DoP counters was significantly impacted.

To resolve this issue, a menu namely “LOADCASH” has been introduced in IPPB Finacle that would ultimately enable such impacted end users to intiate cash transactions.

Please find attached SOP document in this regard detailing step wise instructions to invoke the menu and carry out needed steps.

An instruction in this regard has already been circulated by PBI division and the same is attached herewith.

Important points to Note:

• There is no impact on any accounting entries. No new set of accounting entries needs to be done either by end users or by bank officials.
• Teller balance remaining in the end user’s teller account, if any, will be automatically be nullified by system driven batch jobs. No manual transactions in this regard are required to be initiated.
• Cash tallying activity by end users will be exactly same as per their new guidelines (after IT 2.0) that have been issued by DoP. There will be no impact of LOADCASH menu in those steps.
• For any technical issue in “IPPB data fetch” functionality, DoP functionaries may please be advised to report to their technology teams for resolution.
• Any mismatch, in cash transaction amount, between actual cash transaction done and data fetched during “IPPB data fetch” may please be reported to digitalsupport@ippbonline.in
• Any issue with LOADCASH menu may also be please be reported to above email ID
• For any clarifications regarding the attached SOP, please contact processquality@ippbonline.in

Based on the provided file content, here is the extracted information:

Reference Number: No.PB-01/8/2022-PBI-DOP

Issuing Authority:Government of India

Ministry of Communications
Department of Posts
(PBI Division)

Location & Date: Dak Bhavan, New Delhi, Dated 04 September 2025

Addressee: All Chief Postmasters General (CPMsG)

Subject: Circulation of SOP – Enabling Counter PA End Users to undertake cash withdrawal transactions in IPPB CBS.

Key Content:

• The letter encloses a Standard Operating Procedure (SOP) prepared by India Post Payments Bank (IPPB).
• The SOP is for enabling Counter Postal Assistants (PAs) to perform cash withdrawal transactions in the IPPB Core Banking System (CBS).
• The SOP outlines the process steps for these transactions and related procedures for end-of-day cash tally and wallet adjustment.
• The recipient is requested to circulate the enclosed SOP to all concerned field units in their Circle.

Enclosure: The mentioned SOP.

Sender:

(Mithilesh Kumar Mandal)

Assistant Director General (PBI-II)

Copy To: The GM (CEPT), Mysuru – for information and necessary action.