SOP- Enabling Counter PA end users to undertake cash transactions in IPPB CBS

File Name: SOP_Enabling Counter PA end users to undertake cas_250906_110842.pdf

Issuing Office: Corporate Office, 2nd Floor, Speed Post Center, Bhai Vir Singh Marg, Gole Market, New Delhi – 110001

Reference Number: IPPB/Branch OPS/PQ/SOP/ 2025-26/006

Date: 26.08.2025

Subject: SOP- Enabling Counter PA end users to undertake cash transactions in IPPB CBS

Document Attribute	Details
Document Name	SOP – Enabling counter PA end users to undertake cash transactions in IPPB CBS
Processing Unit	Branch operations Dept.
Document Owner	Branch Operations Dept.
Initial Document No. & Date	IPPB/Br. Ops/PQ/SOP/2025-26/006 and 26-08-2025
Present Document No & Date	IPPB/Br. Ops/PQ/SOP/2025-26/006 and 26-08-2025
Security Classification	Internal and confidential
Criticality	Medium (To be reviewed once in 1 years or on a need basis)

Approval Matrix

S. No.	Version	Description	Name	Designation	Role	Date	Signature
1	V1.0	Initial Draft	BGP Diwaker	Sr Manager	Author	25-08-2025	Sd/-
			Vijayan K	DGM Br. Operations	Approver	25-08-2025	Sd/-

Table of Contents

1.0 Introduction......3

2.0 Scope......3

3.0 Process steps......3

3.1 Using Load cash menu for enabling Counter PA’s to perform Cash withdrawal transactions......3

3.2 Cash tally at the end of the day and passing wallet adjustment entries......5

Introduction, Scope, and Initial Process Steps

1.0 Introduction

Owing to changes done under the IT 2.0 Initiatives, teller accounts of Counter PA end users were not having debit balance to support cash withdrawal transactions. As a result, ability to service IPPB customers at DoP counters were impacted significantly. This document aims to put illustrate a solution put in place to allow counter PA end users to undertake cash withdrawal transactions and continue to service customers as was the case earlier.

2.0 Scope

This SOP applies to all counter PA end users having work class of 50 in IPPB CBS.

3.0 Process steps

3.1 Using Load cash menu for enabling Counter PA’s to perform Cash withdrawal transactions.

• Every morning, Counter PA shall log into IPPB Finacle and invoke the menu LOADCASH.
• CSB will automatically fetch the details of the Counter PA like ID, name, Facility ID, IPPB SOL ID, Teller Office ID etc.
• Counter PA’s shall cross check if the details are correct or no and notify IPPB branch officials in case of any mismatch.
• If the details are appearing correctly, the field “Amount” shall be filled up.

Sample Screen when LOADCASH menu is invoked (Text from table)

• FINACLE
• Cash Balance
• Total Assets
• TELICE LOADCASH Menu
• 20 August 2024 | Issue 20 March 2024 | New Branch

• The field “Amount” will accept a value only in multiple of thousand.
• This field will accept values in the range of 1,000/- to 5,00,000/-. Amount more than 5 lakh or less than one thousand won’t be accepted.
• Counter PA can enter a value as per expected customer demand for cash withdrawal.
• If Amount is not entered properly, below errors may be prompted by system.

Page 4: Process Steps (Continued) and Error Samples

Sample error screens:

1. Amount Less than Rs. 1000
2. Amount in permitted range but not in multiple of thousand
3. Amount more than 5 Lakh

• If the amount value entered is within permitted range and in multiple of thousand, a success message will be displayed after clicking on the Submit button.
1. Sample screen of attempting to use LOADCASH menu with a suitable value in “Amount” field
2. Sample screen of successful transaction after LOADCASH menu is submitted properly
• It is to be noted that the menu can be invoked again if the Counter PA has exhausted the teller balance due to cash withdrawals by customers.
• However, such menu invocation shall be permitted only if the available balance in Teller account is less than 2 lakh (Dr). For e.g. if the teller account balance is 2.02 lakh in Dr, menu cannot be submitted.
• Teller a/c balance shall also be reflected when the menu is invoked. If a Counter PA still tries to submit the menu with some value in Amount field, an error will be displayed.

Page 5: Process Steps (Conclusion) and End-of-Day Procedure

Sample error screen: (Referenced but not described in text)

• Counter PAs can invoke the LOADCASH menu up to 5 times on a given day.

3.2 Cash tally at the end of the day and passing wallet adjustment entries.

• The Cash Management Report (CMR) in IPPB Finacle (menu HFINRPT) reflects the true picture of all cash transactions.
• At closure of business, adjustment entries must be passed so that wallet balance tallies with physical cash.
• Counter PA must enter the transactions in the ITA 2.0 Application in Booking Solution → Counter Operations → Miscellaneous Transactions accounting->
  • For cash deposits (receipts): Select “Wallet Adjustments-Receipts- (Receipt Side – Positive)”, enter the amount, and Submit.
  • For cash withdrawals (payments): Select “Wallet Adjustments-Payments- (Payment Side – Positive)”, enter the amount, and Submit.
• After entering the receipts and payments, the Counter PA needs to transfer the cash to the treasury via the Booking Solution by navigating to Counter Operations and selecting Transfer Cash. The Treasurer will receive the cash physically and acknowledge it in the treasury module.

Important to Note:

• All balances in Teller account and Cash in hand account in IPPB CBS will be settled through automated batch jobs. No separate transaction entry needs to be passed for remaining balances.