IT 2.0 Accounting process advisory dated 11.10.2025

What's Happening: There was a system or process issue that prevented some offices from completing their mandatory daily accounting closures on Thursday, September 11, 2025.

The Critical Instruction: If your office is in this situation, you must not attempt to complete this overdue work on Sunday, September 12, 2025. Doing so will cause accounting problems at the Head Office (HO).

The Correct Procedure: The pending work should be completed on the next working day, Monday, September 13, 2025, in the morning before you start any new transactions for that day.

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Action Plan & Key Dates 

Date	Day	Action Required
11.09.25	Thursday	The Problem Day: Offices could not complete "Counter Submit Account," "Counter Shift End," and "Treasury Day End."
12.09.25	Sunday	STRICTLY PROHIBITED: Do NOT perform any of the pending closure processes from Thursday.
13.09.25	Monday	MANDATORY ACTION: Complete all pending closures from Thursday first thing in the morning, before starting Monday's work.

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Step-by-Step Instructions for Affected Offices

1. Identify: Determine if your office has pending "Counter Submit Account," "Counter Shift End," or "Treasury Day End" tasks from Thursday, September 11, 2025.

2. Wait: Do not take any action on Sunday, September 12.

3. Complete on Monday Morning: On Monday, September 13, the very first task for your finance/treasury team is to run these pending closure processes for the date 11.09.25.

4. Resume Normal Operations: Only after the overdue closures from Thursday are fully completed should you begin the normal daily workflow for Monday, September 13.

Reasoning: Running a previous day's accounting closure on a non-working day (Sunday) would likely post the financial data to the wrong accounting period at the Head Office, creating significant reconciliation errors.

This is a standard procedure in automated accounting systems to maintain data integrity across periods.