Resolving High-Value Withdrawal Requests in DREAM/IMA App

Resolving High-Value Withdrawal Requests in DREAM/IMA App

📢 Attention All Branch Offices and Section Offices

We've identified a solution for high-value withdrawal requests made through the DREAM/IMA application that require special handling.

🚨 Issue Identified

- Dates Affected: 3rd October 2025 / 4th October 2025

- Platform: DREAM/IMA Application

- Request ID Format: Alphanumeric values (Example: 1czdxJDAIY17)

🛠 Step-by-Step Resolution

Step 1: Cancel Existing Request

📍 Action at Section Office (SO)

- Access the EXCW menu

- Cancel the pending withdrawal request

Step 2: Create New Request

📍 Action at Branch Office (BO)

- Initiate a fresh high-value withdrawal request

- Use the DREAM/IMA application as before

Step 3: Approve New Request

📍 Action at Section Office (SO)

- Return to EXCW menu

- Approve the newly created withdrawal request

 ✅ Completion

- All service tickets related to this issue can be closed once this process is completed

- Ensure successful transaction confirmation before closing tickets

💡 Important Notes

- This solution applies specifically to requests with alphanumeric IDs

- Follow the sequence strictly: Cancel → Recreate → Approve

- Maintain proper documentation for audit purposes

📞 Need Help?

If you encounter any difficulties during this process, please contact your system administrator or raise a new ticket with specific error details.

Tags:#DREAMApp #IMAApp #WithdrawalSolution #BankingOperations #RequestResolution #FinancialSystem