Introduction of new premium product 48 SPEED POST

 INTRODUCTION OF 48 SPEED POST

📌 Overview

• Issued by: Government of India, Ministry of Communications, Department of Posts (Mail Operations Division)
• Date: 19.12.2025
• Subject: Launch of new premium product “48 SPEED POST”
• Target Circles: Delhi, Maharashtra, Tamil Nadu, Karnataka, West Bengal & Telangana

🎯 Purpose

• To introduce a premium day-definite document delivery service called “48 SPEED POST”.
• Designed to compete with private courier companies offering guaranteed delivery, real-time tracking, OTP-based delivery, and flexible options.
• Focused on BFSI sector and corporate customers who demand speed, reliability, and transparency.

🚀 Key Features of “48 SPEED POST”

1. Guaranteed Delivery: Within D+2 (two days from booking) between six metro cities (Delhi, Mumbai, Chennai, Kolkata, Bengaluru, Hyderabad).
2. Priority Handling: At every stage — booking, processing, transmission, and delivery.
3. Compensation: Full refund of postage in case of delay.
4. Bulk Customer Benefits:
• Credit facility (BNPL scheme)
• Free pick-up
• Volume-based discounts
• Additional discount on advance payment
• National Account facility for centralized billing
5. OTP-based Delivery: Included as a bundled service at no extra cost.
6. Staff Incentives: Monetary rewards for booking, processing, and delivery staff.

🛠️ Standard Operating Procedure (SOP)

• Booking: Available at TD post offices, BNPL centers, and franchisees in metro cities.
• Processing: Special orange-colored bags for identification; strict cut-off times; priority sorting at hubs.
• Transmission: Bags connected via early morning flights; API integration with airlines for real-time tracking.
• Delivery: Priority invoicing, OTP verification, SMS alerts, and even Sunday/holiday delivery if required.
• Monitoring: Supervisors must ensure adherence to timelines; alternate arrangements in case of delays.

🚚 Role of Services

• Mail Motor Service (MMS): Ensures timely vehicle availability for bag movement.
• Supervisors: Responsible for alternate arrangements during exigencies to meet timelines.

💰 Incentive Structure

• Booking Staff: ₹2 per article (retail), ₹0.05 per article (bulk).
• Supervisors: ₹0.20 per article (retail), 10% of subordinate incentives (bulk).
• Processing Staff: ₹0.25 per article (sorting), ₹0.05 per article (supervisors).
• Delivery Staff: ₹2 per article delivered within SLA, ₹0.20 for supervisory staff.
• Incentives paid from relevant budget heads.

📊 Performance & KPIs

• Metrics include:

• Number of articles booked (MoM growth)
• Bulk account onboarding
• % of retail vs bulk bookings
• % of articles delivered/attempted within SLA (D+2)
• Transit times, missorts, grievances, compensation paid
• Customer satisfaction score

⚖️ Compensation Policy

• Eligibility: Delay, loss, pilferage, or damage.
• Amount:
• Delay → refund of postage
• Loss/damage → double postage or ₹1000 (whichever is less)
• Claim Filing: Online portal/app or physical form within 7 days of committed delivery date.
• Resolution: Within 7 working days, with SMS/email updates at each stage.
• Exclusions: Incorrect address, force majeure, law enforcement delays, booking outside designated PIN codes, prohibited items.
• Authorities:

• Sanctioning: Divisional Head / Sr. PM / CPM / Director
• Appellate: DPS (HQ)/DPS (Region)
• Appeals resolved within 15 working days.

📌 Conclusion

• “48 SPEED POST” is a premium, guaranteed, day-definite delivery product aimed at strengthening India Post’s position in the express delivery market.
• Launch scheduled for January 2026.
• Circles must ensure training, readiness, and strict adherence to SOPs before rollout.
• Performance will be closely monitored by the Directorate and reviewed weekly by the Hon’ble MOC.