Solutions/Strategies To prevent Frauds - Postal Directorate dated 26/11/2025

Solutions/Strategies To prevent Frauds

VIGILANCE WING
POSTAL DIRECTORATE
DATED: 26.11.2025

Solutions shared with FS Division

Modus Operandi	Solutions for functional divisions
Suppression of deposits, Premature Closure, Fraudulent withdrawal in Savings Bank, Savings Certificate, PLI/RPLI, Revival of silent accounts.	1. Seeding of mobile number in all types of accounts. Transactions shall be disabled for accounts which are not seeded by 31.12.2025. 2. Implementation of SMS alerts in the vernacular or customer-preferred language for every transaction. 3. Implement mandatory OTP-based authentication for CIF modifications to enhance security.

Solutions shared with FS Division

Modus Operandi

Solutions for functional divisions

Suppression of deposits, Premature Closure, Fraudulent withdrawal in Savings Bank, Savings Certificate, PLI/RPLI, Revival of silent accounts.

4. Physical passbooks to be dispensed with, Instead e-passbook to be introduced. 5. However, till such time, Barcodes to be introduced on pass books. Entries in Pass book through Passbook Printer only to be allowed. 6. Stickers in vernacular language can be pasted on the pass book to sensitize account holder that manual entries in passbook will not have any legal liability. 7. Making regular KYC updating mandatory.

Solutions shared with FS Division where frauds are still are still

Modus Operandi	Solutions for functional divisions
Misuse Based of User IDs/Passwords in Finacle & McCamish	Provision for Mobile Phone (OTP Based Login) & Bio-metric login system for login for all Users to be implemented (including Branch Post Offices).

Thank you