Important Notice – Account Freeze Cases in IPPB

 Important Notice – Account Freeze Cases

For accounts that are frozen, first verify the reason by navigating to:

Service Request → Lien or Freeze Details

Based on the remarks displayed, follow the instructions below:

1. If the Remarks Show:

"Reported by DOT_MOBILE NUMBER UPDATE REQUIRED"

Complete the following actions:

1. Perform Re-KYC.
2. Update the customer's mobile number.
3. The account will be automatically unfrozen within 48 hours of the mobile number update.

2. If the Remarks Show:

"Reported by DOT_EDD Required"

Complete the following actions:

1. Perform Re-KYC.
2. Update the customer's mobile number.
3. Fill out the Enhanced Due Diligence (EDD) Form and submit it to the concerned IPPB Branch.

The account will be unfrozen after the branch receives and processes the EDD form.

📌 Important Instructions for EDD Form Submission

Ensure that all columns in the EDD form are completed. The following documents must be attached:

• One passport-size photograph
• Self-attested copy of Aadhaar Card
• Self-attested copy of PAN Card

Incomplete forms or missing documents may delay the account unfreezing process.