Guidelines for Addressing Security-Related Errors in Aadhaar Transactions at Aadhaar Centres

No. CCS/DA/AP/2023-CCS-DOP/C. No. 312562)

(Citizen Centric Services & Rural Business Division)

5th Floor, Dak Bhawan, New Delhi - 110001

Dated: November 6, 2026

To

All Chief Postmasters General

Subject: Guidelines for addressing security-related errors in Aadhaar transactions at Aadhaar Centres - regarding.

Sir/Madam,

With reference to our letter of even no. dated 06.11.2026, in continuation of this it is informed that as discussed during the Circle Review Meeting chaired by the DDG(U), wherever customer faces issue at Aadhaar centres due to security-related error, the existing systems may be replaced with the latest version of TM, as supplied under Project No. 47 of the Guidelines.

Further, in view of the reduction in Aadhaar transactions across the Circles, it is requested that this exercise may be taken up on an urgent basis by optimally utilizing the available resources within the respective Circles.

All Circles are requested to accord priority to this matter and take necessary action accordingly.

This issues with the approval of the competent authority.

Sd/-

(Prakash Chandra Meena)

Assistant Director (Tech & RB)

Room No. 203-C, First Floor

Dak Bhawan, New Delhi - 110001