Solution for Symantec 12.1 installation Issues

In few PCs running Windows 7, while installing Symantec 12.1 End point protection, an error "Base Filter Engine" Service is not running appears and the installations could not be started.

In such cases, the following steps will solve the problem:

1. Download the registry files (You can also export HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE from another working Win7 PC)

2. After importing the registry files, Restart the PC

3. Now, open RUN and type regedit and click OK
4. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BFE
5. Right click on it-permissions, Click on ADD and select Everyone and click OK
6. Below you have permission for users.Select full control and click OK

7. Now,open RUN and type services.msc and click OK
8. Start Base Filtering Engine service

After this, the Symantec Antivirus installation starts and gets completed properly.
The error screens and services.msc screens are attached here for your reference.
 

Note:Modifying REGISTRY settings incorrectly can cause serious problems that may prevent your computer from booting properly. Modifications of these settings are at your own risk

Download Registry

Thanks to
Saravanan R, Sys Admin SA Valparai S.O.