IT 2.0 Transformation: Complete Guide to India Post’s Digital Modernization & Key Features

1. Overview of IT 2.0

Objective: Modernize India Post through advanced technology, automation, and customer-centric services.

Key Elements:

• Technology: Cloud computing, AI/ML-driven insights, unified data centers (DC/DR).
• Scope: Covers Post Offices, Mail Offices, Account Offices, and administrative functions.
• Goal: Enhance efficiency, scalability, and service reliability.

2. Salient Features by Module

A. Identity & Access Management (IDAM)

• Single sign-on (SSO) for web applications.
• Role-based access control (Post/User mapping).
• TOTP (Time-based OTP) and device registration.

B. Booking Solution

• Quick Book: Dynamic QR payments, OTP authentication for international mail
• Automation: Auto-population of country-specific services, bulk booking via API/SFTP.
• Special Services: Sovereign Gold Bond acceptance, e-IPO issuance, unregistered article tracking.

C. Bagging & Delivery

• Bagging: Admin bag closures (stock/camp/special), PNOP sector-wise bagging.

Delivery:

• OTP-based recall, digital signatures, QR payments for COD.
• Automated sorting, postman return simplification, real-time delivery updates.

D. Treasury Module

• Stamp Management: Bulk sales, advance stamp concept, real-time cash balance updates.
• Cash Handling: Manual voucher reports, ECB monitoring, Sunday/holiday authorization.
• Simplification: Removal of T-codes, profit/cost center concepts.

E. CRM & Service Desk

• Customer Portal: Contract management, bulk recharge, unique customer IDs.
• Complaints: Multi-channel registration (Dak Sewa app/portal), auto-escalation, resolution tracking.

F. HR Module

• Leave Management: Conversion, absentee reports, tour/training updates.
• Payroll: Simplified GDS/departmental pay fixation, Form 16 generation.
• Digital Tools: Immovable Property Returns (IPR), gradation lists.

G. Carrier Management

• Digital mapping of carriers (rail/flight/vehicles), automated sorting plans, MMS integration.

H. Internal Mobile App (IMA) & Dak Sewa

• IMA: E-post booking, letter box clearance, chatbot (Megha).

Dak Sewa:

• Customer services: Tracking, postage calculation, biometric security.
• Employee Self-Service (ESS): Leave management, holiday lists.

I. Philately & Inventory

• Philately: Online store, MyStamp customization, PDA management.
• Inventory: DDO cheque book receipt/supply tracking.

J. Inspection & Vigilance

• Online tracking of inspections, compliance questionnaires, recovery linkages to PAO.

K. Budget & Payroll

• Budget: MEP/QEP uploads, fund reallocation, surrender requests.
• Payroll: Simplified supplementary bills, transaction tracking, maker-checker controls.

L. PAO & Bank Reconciliation

• Automated cash book updates, PFMS integration, transfer entry verification.

M. BCP & Transfers

• BCP: Divisional head approvals for continuity plans.
• Transfers (Rule 38/3): Employee self-service portal, transfer card access.

N. Exit Management

• Online resignation/retirement processing, Pension ID generation.

O. General Features

• 100% cloud-based, no software installation required.
• Email/SMS notifications, payment gateways.

3. Key Benefits

• Operational Efficiency: Automation (e.g., bagging, sorting, payroll).
• Customer Experience: Dak Sewa app, real-time tracking, chatbot support.
• Security: TOTP, biometric authentication, role-based access.
• Transparency: Online inspections, budget tracking, grievance redressal.