Regarding non-accessibility/slowness of SAP/Finacle in Post Offices

Subject: Regarding non-accessibility/slowness of SAP/Finacle

Addressed to: The Hon'ble Secretary (Posts)

Key Concerns Raised:

Total Non/Slow-Accessibility of SAP on 13.05.2025 & 14.05.2025:
System was completely inaccessible/slow, causing severe disruptions in handling pending mails and financial transactions.

Harassment of Operational Staff:

Staff faced immense difficulties due to system failures, leading to undue pressure and operational challenges in time-sensitive tasks.

Persistent Slowness in SAP:

System remains sluggish, especially in mornings, affecting processing, invoicing, treasury transactions, cash requests/disbursement, and generation of crucial reports.

Erratic Functioning of Finacle:

Finacle services were slow/non-accessible, causing distress for both customers and staff unable to complete transactions smoothly.
Request: Urgent intervention is highly required to address these issues.

Signed by:

(CARINDEER PAL)

GENERAL SECRETARY

Copies to:

The Hon'ble D.G. Posts, Dak Bhavan, New Delhi-110001

The Member (O), Dak Bhavan, New Delhi-110001

The Member (Tech), Dak Bhavan, New Delhi-110001

Camp at: Sub Postmaster (HSG-I), Pathankot MDG, Punjab, PIN-145001

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