Deployment of RD & PPF eKYC Patches in DOP Finacle – Key Advantages

Dear Team,

We are pleased to inform you that the eKYC (Electronic Know Your Customer) patches for Recurring Deposit (RD) and Public Provident Fund (PPF) have been successfully deployed in the DOP Finacle production environment.

Key Details:

Modules Updated: RD & PPF eKYC functionalities

System: DOP Finacle (Core Banking Solution)

Environment: Production (Live System)

Purpose: To streamline and digitize KYC verification for RD and PPF accounts, ensuring compliance with regulatory norms.

Advantages of the eKYC Patch Deployment in DOP Finacle:

Faster Account Opening/Modification:

• Eliminates manual paperwork, reducing processing time for RD and PPF accounts.
• Instant verification through Aadhaar-based eKYC minimizes delays.

Enhanced Customer Experience:

• Customers no longer need to submit physical KYC documents (if Aadhaar is linked).
• Reduces visits to post offices for submission and verification.
• Improved Accuracy & Reduced Errors:
• Automated Aadhaar-based eKYC reduces manual data entry errors.
• Ensures consistency in customer details across DOP Finacle records.

Regulatory Compliance:

• Aligns with RBI/Government guidelines for paperless KYC verification.
• Reduces non-compliance risks associated with manual KYC processes.

Operational Efficiency for POs & CPCs:

• Reduces workload on Post Office staff by minimizing physical document handling.
• Simplifies backend verification at CPCs, leading to quicker processing.

Fraud Prevention:

• Biometric/Aadhaar OTP-based authentication enhances security.
• Minimizes risks of fake or forged documents.

Seamless Integration with DOP Finacle:

• Ensures smooth data flow between eKYC verification and account creation/modification.
• No disruption to existing Finacle workflows.

Action Required:

• CPCs must inform all Post Offices (POs) about this update.
• PO Staff should verify that the eKYC process is functioning correctly for RD & PPF.
• Report any technical issues immediately to the IT support team.