IT 2.0 Training Questions and Answers - End user training

 

IT 2.0 Training Questions and Answers

Sr No	Question	Options	Correct Ans
1	How many languages are made available in Dak Sewa App?	B-10 Languages, C-12 Languages, A-23 Languages, D-20 Languages	A
2	Whether Delivery instructions can be updated at the time of booking of mails?	True/False	TRUE
3	The new service under Booking Solution available for unregistered item is?	A-Ordinary Mail, C-International Mail Booking, D-None of these, B-Unregistered Track Service	B
4	Who can use the Internal Mobile App?	B-Postmasters only, D-IT Support Staff, C-BPM/ABPM/Dak sewak, A-Public Users	C
5	What does ESS stand for?	A-Employee Self Section, D-Executive Support System, C-Employee Scheduling System, B-Employee Self Service	B
6	From the options, which is not a new App in IT 2.0?	A-IMA, B-Dak Sewa, D-Digipost, C-ESS	D
7	Which is the pilot circle and division for IT 2.0?	B-Karnataka, Mysuru, D-Karnataka, Madikeri, A-Karnataka, Mandya, C-Telangana, Hyderabad	B
8	eMO can be directly booked to Branch Office at the time of booking?	True/False	TRUE
9	Who can authorize post office to work on holidays?	A-Branch Postmaster, D-CRM Officer, B-HO Supervisor, C-Divisional Head	C
10	What is the new feature included in IT 2.0?	D-Beat Management, C-OTP authentication for International Booking, B-Delivery, A-eMO Booking	C
11	Which is the App that will replace Darpan and PMA Apps?	D-None of these, C-ESS, A-DakSewa, B-IMA	B
12	What is the time period of complete rollout plan of IT 2.0?	B-May to August, C-May to Sept., D-May to July, A-May to June	B
13	Dak Sewa allows booking of articles via?	D-Post Card, C-Registered Letter, A-Aadhar Card, B-Web Portal	B
14	Which feature is NOT available in the IMA app?	B-HR Module, A-eBiller Collection, D-Article Tracking, C-Money Order Booking	B
15	Which chatbot assists users during booking in Dak Sewa app?	B-Sewabot, D-Postic, A-Megha, C-Vani	A
16	The multiple payment channels available under Booking Solution?	C-Cash, QR and Cheque, D-Cheque only, A-Cash and QR, B-Only Cash	C
17	What is the new feature available in Booking Solution?	C-Submit Account, D-Bagging Operations, A-Auto generation of Barcode and address label print, B-Pre sorting of Mails	A
18	Through which platforms can customers raise complaints?	C-Post Office, D-All of these, B-Portal, A-Dak Sewa App	D
19	Who is blocked from login during leave?	A-Leave Approver, B-Mapped Employee, D-Regional Staff, C-HR Clerk	B
20	Under IT 2.0, in which module the changes are happening?	C-McCamish, D-None, B-Finacle, A-SAP	A

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Key Highlights:

• Dak Sewa App: Supports 23 languages (Q1) and uses Megha chatbot (Q15).

New Features:

• Unregistered Track Service (Q3).
• OTP authentication for International Booking (Q10).
• Auto-generation of barcodes (Q17).
• Pilot Rollout: Karnataka (Mysuru Division) (Q7).
• ESS: Stands for Employee Self Service (Q5).
• IMA App: Replaces Darpan/PMA Apps (Q11) but lacks HR Module (Q14).