Operational Guide – TOTP Login to APT application

TOTP(Time based One Time Password) Login to APT application

1. User Login HomePage

Production/Live URL: https://app.indiapost.gov.in/employeeportal

After launching the APT portal, enter Login Credentials of user as under and click on “Sign In”

User ID : 8 digit employee ID

Password : Password set by the employee / user

After clicking on “Sign In” button, following 2 options with radio buttons will be shown and user will be prompted to choose either of one.
1) Authenticator App (TOTP)
2) Mobile OTP

OPTION-1 (Authenticator App)

Select 1st option i.e. Authenticator App (TOTP) radio button and click on “Continue” button.

• After clicking on “Continue” button, user can see two (2) QRs on the screen for the 1st time only.
• 1st QR is to download the TOTP Android application.
• User needs to scan the 1st QR image to download the “APT TOTP” Android Application.
• After the “APT TOTP” Android application is downloaded. User needs to install it and launch the “APT TOTP” app

In the “APT TOTP” app, user needs to enter 8 digit employee ID and mobile number which is available / updated in the PIS (Personal Information System) and tap on “Sign In” button.

After entering correct employee ID and mobile number, OTP (One Time Password) will be received on the mobile number. Enter the OTP to validate employee ID and mobile number.

After successful validation of OTP, user will see home page of “APT TOTP” app as above. In the “APT TOTP” app, tap on “SCAN QR” button available in the bottom

Point camera of the Android phone and position the 2nd QR image available on the web application within the frame to scan it.

After processing the QR image by the “APT TOTP” app, TOTP (Time based One Time Password) will be displayed on the home screen of “APT TOTP” app. Validity of the each TOTP will be for 30 seconds. After expiry of 30 seconds, fresh TOTP will be generated by the app automatically for cycle of 30 seconds

OPTION-2 (Mobile OTP)This is alternative of TOTP application which should be used for Exceptional Cases only referred in the SOP.

Select 2nd option i.e. Mobile OTP and click on “Continue” button.

• One Time Password (OTP) will be sent to mobile number registered / updated in the PIS (Personal Information System) of ESS (Employee Self Service)
• Enter the OTP received on the registered mobile number of user and click on “Verify OTP” to validate the OTP.
• After successful validation of OTP, home screen APT application of user will be displayed.

FREQUENTLY ASKED QUESTIONS

1) What if I delete the OTP generating?

Ans. Logout from the Application and Reregister in mobile application.

2) What if, if I lost my mobile? and if I want to see the TOTP ?

Ans. In the new mobile reregister after downloading the TOTP Android application then again Setup will come in the Mobile Application.

Note : If logout and re-registration is done in the mobile again setup will come in the web application and it should be completed for TOTP.

Download Android Application for IT 2.0 - APT 2.0

Download TOTP Android Application