Guidelines for Distribution and Activation of New SIM Cards

Circular No.: IPPB/Br Ops/PQ/2025-26/Circular/005

Date: 04.08.2025

✅ To: All Branch/Banking Outlets/Regional/Circle Offices

✅ New Telecom Service Provider: M/s Reliance JIO Communications has been selected. JIO SIM cards will be the first preference.

Distribution of SIM Cards

✅ Eligibility: Only ACTIVE End Users (GDS, BPM, GDS SUB45, SUB90) from the AMS dump dated 10th July 2025.

✅ Replacement Policy:

Existing Airtel and Vodafone Idea SIMs will be replaced.
Existing BSNL SIMs will continue for a few more days.
Existing active JIO SIM connections shall be retained.

✅ Dispatch Details:

Distribution Dept. will share SOL ID-wise dispatch details.
A buffer of 5-7% extra SIMs will be dispatched.
For unmanned outlets, SIMs sent to nearest branch with official charge.

✅ Receipt & Reporting:

Report receipt count to Regional Office.
Highlight any discrepancies in received count vs. dispatch details.

✅ Request for More SIMs: Use Annexure A - Certificate for New SIM for bulk requests.

Activation of Blank SIM Cards

✅ Process:

Distribute blank SIMs and collect POI/POA documents.
Correctly fill Annexure B - New Sim Activation Format.

✅ Handover Documentation:

Fill Annexure C – Sim Format for each SIM handed over.
Must be signed by EU & Branch Manager and kept for audit.
No fields should be left blank unless specified.

✅ Daily Submission for Activation:

Collate Annexure B daily and share with Circle SPOC via Regional Office.
Data must reach SIM Operations team before 3:00 PM daily.
Direct submission by individual branches will not be accepted.

✅ Activation/Deactivation Communication:

Existing SIMs remain active until the new one is activated.
Old physical SIM card must be destroyed by the EU after deactivation.

Network Assessment

✅ Process for Complaints:

Use Annexure D - COORDINATE Connectivity Status for network issues.
No circle/branch should directly engage any other Telecom Service Provider.

Important Points to Note

✅ For Existing JIO Users:

Fill Annexure B but leave the 'New SIM No.' column blank.
Must reach SIM operations team by 31st August 2025 to avoid deactivation.

✅ Branch Manager SIM:

Each shipment includes 1 extra SIM for branch usage.
Must be activated in the name of the Branch Manager.
This SIM must not be given to any EU.

✅ Faulty SIMs: Use Annexure E - SIM swap activation format for swaps.

Escalation Matrix

Distribution Department: As per mail dated 21st July 2025 from kiran.d@ippbonline.in

Level	Officials Name	Contact
1	SIM Operations Desk	sim.operations@ippbonline.in
2	Neha Mishra, Manager	neha.m@ippbonline.in
3	Yogesh Sharma, Senior Manager	yogesh.sh@ippbonline.in

For further escalation, contact: Mr. Brij Kishore, Chief Manager – Branch Operations.

List of Annexures

Annexure A: Certificate for New SIM
Annexure B: New SIM activation format
Annexure C: SIM Format handover
Annexure D: Coordinate connectivity status format
Annexure E: SIM swap activation format

Vijayan Kesavan

DGM - Distribution & Branch Operations

Postal Directorate Guidelines for Replacement of JIO - Letter No.No. 6-1/2018-PBI (Pt) dated 27/08/2025

Guidelines for Distribution and Activation of New SIM Cards