Clearance and Monitoring of Pending COD Payments in Treasury Module

COD Payments Clearance Guide 2025

Subject: Clearance and Monitoring of Pending COD Payments in Treasury Module – Reg.

Background/Observation:

Following the rollout of the Advanced Postal Technology (APT) Application, a significant number of Cash on Delivery (COD) payments remain pending at the Treasury, even though the corresponding bills are available in the system. The current process requires end users in the Treasury module to manually check each Customer ID daily to see if any bills are pending for payment. This verification and payment process is not being performed regularly in some units, leading to an accumulation of pending bills.

Requests/Actions Required:

• Daily Review and Processing: All Circles are to instruct their concerned Divisions/Units to review pending COD bills in the Treasury module daily and process payments immediately once bills are available.
• Verification and Reconciliation: Details of pending bills must be verified and reconciled to ensure no duplicate or already paid details are reflected. If such cases are found, they should be reported to CEPT by raising a Support Desk ticket for deletion.
• Action on Enclosed List: An Excel file containing customer-wise pending payment details is enclosed for ready reference. Circles are requested to verify these details with the concerned offices and ensure early settlement.

Note: This directive is issued with the approval of the Competent Authority.