Common Technical Issues & Solutions for Aadhaar Based application

SI No	Technical Issue	Solution	Remarks
1	Biometric mismatch	Double check AADHAR No. then try again with proper lighting & proper connectivity. Check photo also in Aadhar	Update Biometric at AADHAR Center
2	You are spoofing the GPS location. You cannot mark attendance	Disable developer option. Contact IPPB
3	Showing permission denied	Give all permissions to app
4	Biometric device not found please connect	Ensure face personal client is only installed on the mobile
5	A34b4aa24464e3f864a-7ac49147afe4 biometric device and press ok
6	Attendance marking not allowed out side of the location. Distance from entry point	Try logout and log-in in the App. Try again with stable network. Restart device	Update geofencing policy
7	Technical error 330	Entr correct attendance ID	Try again by clearing app data
8	There is no entry point available for your location mapped	Contact Nodal officer, inform IPPB
9	Error capture failed 737	Improve lightening
10	Error in parsing server response	check internet connectivity
11	AadharBAS closed because this app has bug	Contact IPPB
12	No Geofencing policy update available option in AadharBAS app	Update Geofencing policy
13	Automatic exit from AadharBAS app	Clear app cache data & try again
14	Request timed out	Check network connectivity & try again
15	Error 9708 FaceRD app error	Reinstall faceRD app latest version	Aadhar app issue, issue will get resolve after sometime automatically
16	Javax.xml.xpathexpressio.exception.org.xml.SAXparse.exception unexpected end of document	Ensure stable connection and face scan to be done properly in time	If still issue, Biometric maybe updated for BPM at AADHAR center
17	9929 faceRD app error	Update App & check Internet connectivity
18	Surelock blocked	Go to Sure lock and give all necessary permissions for attendance apps.
19	738 Timed out	Ensure stable connection	Keep face steady with proper lighting
20	Error code 7014 device does not belong to your organisation	Try again and again
21	App automatic logoff & software glitches	Restart phone. Enter correct Attendance ID	Check app settings to see if app disabled
22	Error 850 unsupported application error, please upgrade	Try clearing cache of App.	If still issue contact IPPB
23	Error 892 application will not work in this device as USB debugging is enabled	Locate USB debugging option in settings and toggle it off	Turn off developer options in settings
24	Unable to detect WiFi Mac Address or IMEI of the device	Ensure Permission for Phone (for IMEI access is given)	Location permission to be given