Ensuring Secure Passport Delivery: Mandatory Address Verification

Irregular Passport Delivery – Bengaluru HQ Region (07 April 2026)

The Office of the Postmaster General, Bengaluru (HQ) Region issued a circular addressing irregular delivery of passport articles at post office premises without physical address verification, violating departmental norms.

Key Findings:

• Two passport articles were delivered at the post office counter based solely on Aadhaar verification.
• Mandatory physical verification of the address was bypassed.
• Supervisory lapses by the Postmaster and procedural failures by delivery staff were identified.

Instructions to All Divisions:

• Strictly follow passport delivery guidelines with mandatory physical address verification.
• Prohibit delivery of passports at post office premises under any circumstances.
• Verify delivery manifests and maintain proper delivery records.
• Strengthen supervisory checks to prevent irregularities.
• Sensitize all staff handling sensitive and accountable articles.
• Any deviation will be treated seriously, and accountability will be fixed on responsible officials.

Issued by Guruprasad Prahlada Murthy, Assistant Director (Mails & BD), Bengaluru HQ Region.