Operational Guideline: Resolving Digital Payment Sync Issues for COD Delivery

Operational Guideline: Resolving Digital Payment Sync Issues for COD Delivery

If a customer’s digital payment is successful but the mobile app shows the COD amount as Pending or Not Updated, follow these steps before finalizing the delivery:

1. Close All Apps: Immediately close or crash all active applications running in the background on the mobile device.
2. Relaunch & Login: Reopen the delivery app and log in again.
3. Select the Article: Navigate back to the specific article in the app.
4. Process Remark: When you select the article, a message will appear: “Amount received for this article, proceed for remark updation.”
5. Complete Delivery: Update the remark as Delivered, obtain the customer’s digital signature, and finalize.

✅ The system will now recognize the payment, and you will not be prompted to collect the amount again.