🎓 eKYC Deposit Workflow in DREAM Application

🎓 eKYC Deposit Workflow in DREAM Application

📘 Introduction

Deposit Workflow in eKYC Functionality within the DREAM Application.

💡 Overview

Using eKYC, customers can now perform eligible deposits without submitting pay‑in slips, making the process:

• Secure
• Faster
• Easier
• Paperless

Deposits are completed through biometric authentication and customer consent.

🏦 Applicable Accounts

This facility is available for:

• Post Office Savings Account (POSA)
• Recurring Deposit Account (RD)
• Sukanya Samriddhi Account (SSA)

Maximum deposit limit: ₹50,000 per day (Applicable only for accounts successfully converted to eKYC CIFs.) 

⚙️ Step‑by‑Step Process

1. Cash Acceptance BPM receives cash from the depositor and logs in to the DREAM App using credentials.
2. Navigation From the home page, select Core Banking Services → Cash Deposit.
3. Account Search Enter the account number and click Search. The system displays account details — Account Number, CIF ID, Customer Name, Scheme Type, and Available Balance. BPM verifies these details with the customer.
4. Transaction Initiation Enter the deposit amount and click Initiate Transaction. The system checks whether the CIF is eKYC‑enabled.
5. eKYC Confirmation If eKYC‑enabled, a confirmation window appears.
   • Click eKYC Option
   • Enter the OTP sent to BPM’s mobile number
   • Click Verify OTP
6. Customer Consent BPM explains the consent details to the customer in the local language.
   • Tick the consent checkbox
   • Click Biometric Authentication
   • Capture the depositor’s fingerprint using the biometric device
7. Transaction Completion On successful authentication:
   • Click Yes to confirm transaction details
   • Click Print to generate the receipt
   • Hand over the receipt to the customer
   • Record the transaction and affix the date stamp in the passbook
8. Post‑Transaction Notification The system sends an SMS confirmation to the customer’s registered mobile number. 

🔁 For Other Account Types

The same process applies to RD and SSA accounts. If the CIF is non‑eKYC, deposits must be made using pay‑in slips under the normal transaction option, and the transaction ID should be noted on the deposit voucher. 

🎯 Conclusion

Through the DREAM Application, branch post offices can now offer paperless deposits using eKYC functionality, enhancing convenience and security for customers.