Rollout of UCCM (Unified Contractual Customer Management) - Contract Mapping in APT through front end in APT

F. No. MAILS-09002/1/2026- D-DOP

Ministry of Communications

Department of Posts

Dak Bhawan

(Mail Operations Division)

Sansad Marg, New Delhi

Dated: 23rd June, 2026

To

All the CPMsG

Sub: Rollout of UCCM (Unified Contractual Customer Management) - Contract Mapping in APT through front end in APT - reg

This is in continuation to this office letter of even number dated 15.05.2026 followed by 03.06.2026, 04.06.2026, 05.06.2026 & 09.06.2026 wherein timelines were given for carried out the activities of data sanitization for smooth implementation of Unified Contractual Customer Management (UCCM). Despite repeated follow- ups, so far data has been received from Assam, Bihar, Haryana, Himachal Pradesh, Jammu & Kashmir, Jharkhand, Madhya Pradesh, Maharashtra, Punjab, Rajasthan, Uttarakhand and West Bengal Circles only.

This Division is in the process of implementing the Unified Contractual Customer Management (UCCM) framework in the APT application for seamless management of contractual customers across products and services.

Now, CEPT has developed an online portal for mapping multiple contracts associated with a Customer ID into a single designated UCCM Contract in APT 2.0. A detailed Standard Operating Procedure (SOP) for the same is also attached for reference. All circles, which have already shared the data with Directorate are also requested to ensure mapping of customers through online portal as mentioned in the SOP.

The salient features of the UCCM Contract Mapping module are reiterated below for strict compliance:

4.1 Contract Mapping and updation shall be carried out only by the designated Nodal Divisional Office.

4.2 A customer can be mapped to only one contract under the UCCM framework. Once a contract is successfully designated as the UCCM Contract, the option to map or update any other contract associated with the same Customer ID shall be automatically disabled. However, the status of other contracts linked to the Customer ID may be viewed through the provision available in the application.

4.3 During the mapping process, the concerned Division shall verify and update the following details before final submission:

a. Customer Category

b. GSTIN(s)

c. Booking Locations

d. Pickup Addresses

e. Return to Sender (RTS) Addresses

Upon successful completion of UCCM mapping and rollout of the UCCM framework, only the contract designated as the UCCM Contract shall be available for booking operations through various channels in APT 2.0 and only at the approved booking locations. Through the designated UCCM Contract, customers shall be able to avail all eligible postal products and services. However, booking of International Commercial Articles shall continue to be permitted only for eligible DNK customers as per extant instructions.

It may be noted that after UCCM mapping, only the identified UCCM Contract shall be displayed against the Customer ID in APT for booking of products and services. Therefore, utmost care shall be exercised while verifying customer particulars, contract details, GST information, booking locations and associated addresses before final submission.

As directed by the competent authority, all Circles are requested to ensure verification, updation and mapping of eligible contracts on priority by 25.06.2026 positively. DPS (M&BD)/DPS (HQ) has been identified as the Nodal Officer and Single Point of Contact (SPOC) of the Circle.

This issues with the approval of the competent authority

Encl: - SOP on UCCM mapping.

Copy to:

1. CGM (Parcels & CCS)
2. The Sr. DDG (PAF)
3. The GM(Parcels) / GM(CCS) / DDG(IR&GB) / DDG(PO)
4. The General Manager, CEPT, Bengaluru.
5. Office Copy
6. Standard Operating Procedure
7. APT UCCM Contract Mapping

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ABBREVIATIONS

Sl. No.	Abbreviation	Description
1	DoP	Department of Posts
2	APT	Advance Postal Technology
3	CRM	Customer Relations Management
4	UCCM	Unified Customer Contract Management

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Standard Operation Procedure:

Area	UCCM Contract Mapping
SOP No	1
Module	CRM
Dated	21.06.2026
SOP Title	UCCM Contract Mapping

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1 Background and Introduction

The UCCM Contract Mapping functionality has been implemented to establish a standardized process for designating a single contract as the UCCM Contract for each customer. As customers may have multiple existing contracts, the functionality ensures that only one contract is mapped as the UCCM Contract, thereby eliminating ambiguity and maintaining consistency in transaction processing.

Under this process, the Divisional Head is responsible for selecting and mapping one eligible contract as the UCCM Contract for a customer. Once a contract is designated as the UCCM Contract, all other contracts associated with the same customer become ineligible for UCCM mapping and cannot be selected simultaneously.

In addition to contract mapping, the Divisional Head is required to capture and maintain essential customer information, including the Customer Category, GST details of the customer, and multiple GST registrations, if applicable, across different States. The functionality also provides provisions for the addition, modification, and deletion of Booking Locations, Pick Up Locations, and RTS Locations associated with the customer. KYC details, wherever available and applicable, can also be recorded and maintained within the module.

The system incorporates validation checks to ensure that only one UCCM Contract exists for a customer at any point in time and that the mandatory customer information is accurately maintained. These controls help preserve data integrity and support uniform implementation of the UCCM framework across all offices.

Once the UCCM framework comes into force, booking transactions for a customer shall be permitted only through the mapped UCCM Contract. Bookings under any other contracts associated with the same customer shall not be allowed, thereby ensuring compliance with the centralized UCCM contract management process.

2 Employee Login

Production / Live URL: https://app.indiapost.gov.in/internalcmr/home 

After the Divisional Head logs into Employee Portal, the above page can be accessed by clicking "Customer Relations" card or directly can use the above URL to arrive at the above screen. To map an existing contract as UCCM contract, click on "Unified Contractual Customer Management" card.

Upon clicking, two sub menus 1) UCCM- Contract Mapping and 2) UCCM- Contract Mapping Status are shown. UCCM- Contracts Mapping sub menu can be used to map one of the contracts as UCCM Contract and UCCM- Contract Mapping Status can be used to check if any Contract is mapped as UCCM Contract for a particular customer.

3 UCCM Contract Mapping

Upon clicking the UCCM Contract Mapping sub menu, the above screen appears wherein all the customers and contracts list available in the Division are shown. Filters like Customer ID/Contract ID are provided.

Initially, "Complete UCCM Mapping" option is available against all contracts. Once a contract is mapped as UCCM Contract, then "Complete UCCM Mapping" option will be disabled for other contracts. Even after mapping a contract as UCCM Contract, "Complete UCCM Mapping" option is still enabled for this particular contract for updating GST details, Booking location details etc. Both NAF and CAF contracts will be available in the Nodal Divisional Office login for mapping as UCCM contract. Priority may be accorded for converting NAF contracts as UCCM contracts.

Once the Divisional Head clicks on "Complete UCCM Mapping" against any contract, the following window will open with all contract details.

Upon clicking on "Click to Map with UCCM" button, the following page will open wherein Customer type, Customer GST Details, Statewise GST Details of the Customer if any, Booking Locations, Pick Up Locations and RTS Location details can be added.

Once the necessary details are entered and Click on "Save details" button for mapping the selected contract as UCCM Contract.

Some details are pre- populated and the user has to enter PAN, GSTIN and Partner Type viz. Bank, Insurance Company, Mutual Fund, Telecom Operator etc.

Once a contract is selected as UCCM Contract, it can be seen in the above picture that "Complete UCCM Mapping" is disabled for other contracts of the Customer and it is enabled only for the UCCM Contract for updating further details if any. All mapped contracts can be seen under "View Mapped Contracts" tab and all unmapped Customer/Contract details can be seen under "View Unmapped Customers" tab as shown in above picture.

4. UCCM Contract Mapping Status

Under this Sub menu, upon providing the Customer ID and clicking on Search, the mapped UCCM contract details will be provided as shown below.

Standard Operating Procedure APT UCCM Contract Mapping